Office manager for Plumbing office

DISPATCHER / RECEPTIONIST NEEDED; West Chatsworth (CA); On-site; USD 60,000 - 90,000; Full time

Benefits offered by this job

Employee discounts

Health insurance

Paid time off

Job summary

Chatsworth Plumbing Co. is seeking an experienced Plumbing Office Manager in Chatsworth, CA. The role focuses on running a busy plumbing office, supervising staff, and coordinating dispatch for technicians.

Ideal candidates will have ServiceTitan expertise, strong organizational and leadership skills, and the ability to streamline processes to improve productivity and profitability.

Qualifications

• ServiceTitan experience is required.
• Excellent communication and customer-service skills.
• Strong leadership and organizational abilities.
• Ability to multitask and work in a fast-paced environment.
• Experience managing employees and tracking KPIs.

Responsibilities

• Oversee the daily operations of the plumbing office.
• Manage, train, and motivate office and CSR staff.
• Oversee customer service, scheduling, and technician dispatch.
• Use ServiceTitan daily to manage customers, jobs, scheduling, reporting, and office operations.
• Monitor KPIs, productivity, booking rates, and overall office performance.
• Track and report on employee and company productivity.
• Coordinate closely with technicians and field management.
• Handle customer concerns and escalated issues professionally.
• Help improve processes, efficiency, and profitability.
• Monitor estimates, invoices, payments, and other office functions.
• Maintain accurate customer and job information.
• Make sure the office is organized, responsive, and operating at a high level.

Skills

ServiceTitan experience

Excellent communication

Leadership and supervision

Strong organizational skills

Multitasking

Customer-service mindset

Tools

QuickBooks

Microsoft Word

Excel

PowerPoint

Job description

Plumbing Office Manager Needed

We are seeking an experienced Plumbing Office Manager to join our team in Chatsworth, CA. The ideal candidate will have hands-on experience managing a plumbing or home-service office and be comfortable overseeing daily operations, customer service, scheduling, dispatching, and office personnel.

Service Titan experience is REQUIRED. We are looking for a highly organized, motivated manager who can keep the office running efficiently, improve productivity, reduce unnecessary overhead, and help the company achieve its goals.

Benefits

• Employee discounts
• Health insurance
• Paid time off

Responsibilities

• Oversee the daily operations of the plumbing office.
• Manage, train, and motivate office and CSR staff.
• Oversee customer service, scheduling, and technician dispatch.
• Use ServiceTitan daily to manage customers, jobs, scheduling, reporting, and office operations.
• Monitor KPIs, productivity, booking rates, and overall office performance.
• Track and report on employee and company productivity.
• Coordinate closely with technicians and field management.
• Handle customer concerns and escalated issues professionally.
• Help improve processes, efficiency, and profitability.
• Monitor estimates, invoices, payments, and other office functions.
• Maintain accurate customer and job information.
• Make sure the office is organized, responsive, and operating at a high level.

Requirements

• ServiceTitan experience REQUIRED.
• QuickBooks knowledge
• experience in Microsoft word/ excel and PowerPoint
• Previous management experience in a plumbing, HVAC, or home-service company strongly preferred.
• Excellent typing speed and accuracy.
• Strong computer skills and ability to work efficiently with multiple software systems.
• Excellent communication and customer-service skills.
• Strong leadership and organizational abilities.
• Ability to multitask and work in a fast-paced environment.
• Experience managing employees and tracking KPIs.
• Reliable, professional, and accountable.
• Strong problem-solving and decision-making skills.

Schedule

• Monday-Friday, 8:00 AM-5:00 PM

Location: Chatsworth, CA

If you are an experienced plumbing office manager who knows ServiceTitan, can lead a team, and knows how to keep a busy plumbing operation running smoothly, we want to hear from you.