Plumbing Office Customer Service and Scheduling Coordinator

Miller & Sons Plumbing, Inc.; Ocala (FL); On-site; USD 32,000 - 52,000; Full time

Job summary

Miller & Sons Plumbing, Inc. is hiring a Customer Service & Scheduling Coordinator in Ocala, Florida. The role focuses on supporting customers, managing inbound calls, and keeping the service schedule running smoothly.

You will schedule appointments, dispatch technicians, and maintain clear communication with customers and team across calls, texts, and emails. A friendly, organized mindset is essential for success.

Qualifications

• Experience in customer service and scheduling is preferred.
• Ability to coordinate appointments and dispatch technicians.

Responsibilities

• Deliver excellent customer service on every inbound call.
• Schedule service appointments and dispatch technicians efficiently.
• Coordinate technicians and provide ongoing support throughout the day.
• Communicate clearly with customers and the team across calls, texts, and emails.
• Stay organized and multitask in a busy office environment.
• Keep accurate data and customer records every step of the way.

Skills

Customer service

Scheduling

Communication

Multitasking

Job description

Customer Service & Scheduling Coordinator

Customer Service & Scheduling Coordinator

• Customer Service & Scheduling Coordinator

We're hiring a Customer Service & Scheduling Coordinator to join the Miller and Sons team!

If you thrive in a fast-paced environment and love helping customers, this role is for you. You'll be the friendly voice that customers hear and the steady hand that keeps our service schedule running smoothly.

Full benefits package: dental, vision, and medical insurance, 401K (with matching), paid vacation, paid holidays, bonuses, and more.

About this role

Job Type: Full-time
Location: Ocala, Florida

We are seeking a Customer Service & Scheduling Coordinator who thrives in a fast-paced environment and is passionate about helping customers. This role is responsible for managing inbound calls, scheduling service appointments, coordinating technicians, and ensuring every customer receives prompt, professional support from start to finish.

What you'll do

• Deliver excellent customer service on every inbound call
• Schedule service appointments and dispatch technicians efficiently
• Coordinate technicians and provide ongoing support throughout the day
• Communicate clearly with customers and the team across calls, texts, and emails
• Stay organized and multitask in a busy office environment
• Keep accurate data and customer records every step of the way