Scheduling Agent (Dispatcher)

Acorn Stairlifts Inc.; Orlando (FL); On-site; USD 25,000 - 39,000; Full time

Benefits offered by this job

Paid training

Competitive pay

401(k) with Company Match

Paid Time Off

Paid Holidays

Job summary

Acorn Stairlifts is seeking a detail-oriented Scheduling Agent to manage installation and service appointments in Orlando, FL. The role focuses on optimizing schedules, informing customers, and ensuring field personnel have the resources needed to complete jobs on time.

You will communicate across departments, confirm details with customers, and maintain daily scheduling operations while adhering to health, safety, and company standards. Paid training and benefits are provided.

Qualifications

• High school diploma or GED required or equivalent combination of education and experience.
• 2-3 years of related experience or training preferred.
• Strong computer skills and ability to learn scheduling systems and client databases.

Responsibilities

• Coordinate and optimize schedules by grouping appointments geographically and minimizing drive time.
• Ensure 48-hour completion for customer breakdowns and schedule annual inspections.
• Coordinate with sales, field management, logistics, permitting, and scheduling leadership to support regional goals.
• Maintain daily scheduling operations: review pending orders, distribute tickets, schedule installable orders, and manage calls and voicemails.
• Adhere to health, safety, security, and operational standards while supporting changing business needs.

Skills

Computer skills

Scheduling systems

Databases

Organizational skills

Analytical thinking

Communication

Interpersonal skills

Prioritization

Attention to detail

Teamwork

Reliability

Adaptability

Education

High school diploma or GED

2-3 years of related experience or training

Equivalent combination of education and experience

Tools

Scheduling software

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Scheduling Agent (Dispatcher)

Scheduling Regular Full-Time Florida, Orlando, FL, US

6 days ago Requisition ID: 2785

Scheduling Agent

Position Summary

We are seeking a detail-oriented and organized Scheduling Agent to manage installation and service appointments efficiently. This role is essential to ensuring schedules are optimized, customers are informed, and field personnel have the resources needed to complete jobs on time. The ideal candidate is a strong communicator who thrives in a fast-paced environment, can prioritize multiple tasks, and enjoys working collaboratively across departments.

What You’ll Do

Coordinate and Optimize Schedules

• Schedule confirmed installation orders, service tickets, and other assigned jobs according to established procedures. Optimize daily schedules by grouping appointments geographically, minimizing drive time and technician overlap, and maintaining an appropriate daily workload for field personnel.
• Ensure customer breakdowns are scheduled for completion within 48 hours, coordinate annual inspections, review pending orders, and prioritize scheduling activities to support efficient field operations.

Communicate with Customers and Internal Teams

• Contact customers 24-48 hours before scheduled appointments to confirm service details, document all communications and outcomes in the client database, and elevate customer complaints as needed.
• Collaborate with sales, field management, logistics, permitting, and scheduling leadership to support regional goals, coordinate parts and equipment, manage staffing and PTO coverage, and minimize unnecessary overtime.

Maintain Daily Scheduling Operations

• Review pending orders, distribute outstanding support tickets, schedule installable orders, clear schedules affected by technician call-outs, and manage incoming scheduling calls and voicemails as assigned.
• Maintain service contract job reporting, follow established scheduling procedures, and adhere to company health, safety, security, and operational standards while supporting changing business needs.

Paid training and ongoing development

Competitive pay

401(k) with Company Match

Paid Time Off and Paid Holidays

What We’re Looking For

• High school diploma or GED, 2-3 years of related experience or training, or an equivalent combination of education and experience.
• Strong computer skills and the ability to learn scheduling systems and client databases.
• Excellent organizational, analytical, communication, and interpersonal skills.
• Ability to prioritize competing tasks, manage changing schedules, and work effectively under pressure.
• Strong attention to detail and a commitment to accuracy and follow-through.
• A team-oriented mindset, professional communication style, and commitment to ethical conduct.
• Reliability, adaptability, and the ability to maintain a consistent work schedule.

Why Join Our Team?

Join a collaborative team where your organizational skills and attention to detail help deliver a positive customer experience and keep daily operations running smoothly.

Acorn Stairlifts is an Equal Employment Opportunity company.