Ocala: Customer Service & Scheduling Specialist

Miller & Sons Plumbing, Inc.; Ocala (FL); On-site; USD 32,000 - 52,000; Full time

Job summary

Miller & Sons Plumbing, Inc. is hiring a Customer Service & Scheduling Coordinator in Ocala, Florida. The role focuses on supporting customers, managing inbound calls, and keeping the service schedule running smoothly.

You will schedule appointments, dispatch technicians, and maintain clear communication with customers and team across calls, texts, and emails. A friendly, organized mindset is essential for success.

Qualifications

• Experience in customer service and scheduling is preferred.
• Ability to coordinate appointments and dispatch technicians.

Responsibilities

• Deliver excellent customer service on every inbound call.
• Schedule service appointments and dispatch technicians efficiently.
• Coordinate technicians and provide ongoing support throughout the day.
• Communicate clearly with customers and the team across calls, texts, and emails.
• Stay organized and multitask in a busy office environment.
• Keep accurate data and customer records every step of the way.

Skills

Customer service

Scheduling

Communication

Multitasking

Job description

Miller & Sons Plumbing, Inc. is hiring a Customer Service & Scheduling Coordinator in Ocala, Florida. The role focuses on supporting customers, managing inbound calls, and keeping the service schedule running smoothly.

You will schedule appointments, dispatch technicians, and maintain clear communication with customers and team across calls, texts, and emails. A friendly, organized mindset is essential for success.