Customer Experience & Scheduling Coordinator

Mason Pro Services; Chandler (AZ); On-site; USD 28,000 - 33,000; Full time

Benefits offered by this job

Medical coverage (multiple planOptions

Dental & Vision insurance

Life insurance

HSA options

401(k) plan

Paid holidays

Sick time

Vacation: Up to 3 weeks accrued based

Company-sponsored benefits

Job summary

Mason Pro Services is seeking a Customer Experience Coordinator to be the main link between customers, field technicians, and internal teams. You will blend customer communication with operational coordination to ensure a smooth service experience from start to finish.

In this role, you’ll help keep schedules, systems, and communications accurate while supporting a growing local home service operation. Join us and grow with a company that values people and teamwork.

Qualifications

• Strong communication and customer service skills are essential.
• Ability to stay organized while managing multiple tasks.
• Comfort working within CRM or scheduling systems.
• High school diploma or equivalent required.
• Minimum of 5 years of experience in customer service, coordination, dispatching, or similar roles.

Responsibilities

• Handle incoming calls and assist customers with service needs.
• Schedule and confirm appointments based on technician availability.
• Provide updates to customers regarding arrival times and job status.
• Respond to inquiries via phone, email, and messaging platforms.
• Enter and manage job details within ServiceTitan.
• Coordinate recurring maintenance visits for residential customers.
• Support lead follow-up and assist in converting opportunities into booked jobs.
• Help maintain a full and efficient service schedule.
• Share job details and customer history with technicians.
• Keep customer records accurate and up to date.
• Assist with overall service coordination and workflow tracking.
• Process payments over the phone.
• Generate purchase orders as needed.
• Maintain documentation and internal records.
• Review and reconcile answering service logs.
• Support outbound communication efforts when needed.

Skills

Communication skills

Customer service

Organized

CRM systems

Scheduling

Education

High school diploma or equivalent

Tools

ServiceTitan

CRM software

Windows

iOS

Android

Job description

Mason Pro Services is seeking a Customer Experience Coordinator to be the main link between customers, field technicians, and internal teams. You will blend customer communication with operational coordination to ensure a smooth service experience from start to finish.

In this role, you’ll help keep schedules, systems, and communications accurate while supporting a growing local home service operation. Join us and grow with a company that values people and teamwork.