Service Dispatch Specialist – HVAC & Field Service

Rite Way Heating, Cooling & Plumbing; Tucson (AZ); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Paid vacation

Paid holidays

401(k) matching

Company-paid health care

Weekly pay

Job summary

Rite Way Heating, Cooling & Plumbing in Tucson, AZ is seeking a Dispatcher to coordinate calls across HVAC, plumbing, electrical, and sewer teams. You will ensure the right technician is dispatched to the right customer at the right time.

You will maintain logs, communicate clearly, provide excellent customer service, handle high-volume calls, and work in a team-driven environment. The role requires strong communication, attention to detail, and the ability to stay calm under pressure.

Qualifications

• HVAC industry experience.
• Service Titan software experience preferred.

Responsibilities

• Receive, coordinate, and disseminate calls for HVAC, Plumbing, Electrical, and Sewer departments.
• Prioritize incoming calls, determine type of response needed, and dispatch accordingly.
• Obtain complete and accurate information.
• Communicate clearly both verbally and in writing to receive and convey instructions to perform the duties of the job being dispatched.
• Communicate with co-workers, other departments, and the public to obtain or provide information.
• Provide quality customer service to internal and external customers.
• Demonstrate interpersonal skills in interactions with coworkers, supervisor, and technicians.
• Maintain computer logs and records.

Skills

HVAC industry experience

Service Titan

Strong communication

Empathy & attitude

De-escalation skills

Attention to detail

Time management

Tools

Service Titan

Job description

Rite Way Heating, Cooling & Plumbing in Tucson, AZ is seeking a Dispatcher to coordinate calls across HVAC, plumbing, electrical, and sewer teams. You will ensure the right technician is dispatched to the right customer at the right time.

You will maintain logs, communicate clearly, provide excellent customer service, handle high-volume calls, and work in a team-driven environment. The role requires strong communication, attention to detail, and the ability to stay calm under pressure.