Plumbing & HVAC Counter Sales Expert

Ferguson Inc.; Livonia (MI); Presencial; USD 28.000 - 40.000; Tempo integral

Benefícios oferecidos por esta vaga

Health insurance

401(k) with company match

Paid time off

Life insurance

Dental coverage

Resumo da vaga

Ferguson Enterprises, LLC. is seeking a knowledgeable Counter Sales Associate to join our team in a role that goes beyond transactions, acting as a trusted advisor to plumbing and HVAC contractor customers.

The position emphasizes product expertise, problem-solving, and building relationships to drive sales and deliver exceptional service while upholding our company sales strategy. Schedule is Monday–Friday with occasional overtime.

Qualificações

• 0–3 years of experience in customer service or sales; plumbing or related industry preferred.
• Sales mindset with ability to meet goals and influence purchasing decisions.
• Digital literacy and ability to learn new systems quickly.

Responsabilidades

• Engage customers proactively at the counter, on the phone, and via email to understand their needs and recommend solutions.
• Serve as a product expert by continuously learning and applying knowledge of plumbing, HVAC and related products to guide customer decisions.
• Drive sales growth by identifying opportunities to upsell, cross-sell, and promote strategic products and programs.
• Utilize tools and resources to locate parts and provide accurate, timely information.
• Process transactions efficiently while ensuring accuracy and a positive customer experience.
• Collaborate with Outside Sales Associates to support account growth and deliver seamless service.
• Manage special orders and follow up on order status, back-orders, and delivery timelines to maintain customer satisfaction.
• Maintain a professional, organized counter environment that reflects our commitment to quality and service.
• Assist with inventory management, cycle counts, and stock organization.

Conhecimentos

Customer service

Sales

Product knowledge

Ferramentas

Forklifts

Descrição da vaga

Ferguson Enterprises, LLC. is seeking a knowledgeable Counter Sales Associate to join our team in a role that goes beyond transactions, acting as a trusted advisor to plumbing and HVAC contractor customers.

The position emphasizes product expertise, problem-solving, and building relationships to drive sales and deliver exceptional service while upholding our company sales strategy. Schedule is Monday–Friday with occasional overtime.