HVAC & Plumbing Counter Sales Specialist

Ferguson Inc.; Weldon (PA); On-site; USD 30,000 - 42,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

401(k) with company match

Paid time off

Job summary

Ferguson is seeking a knowledgeable Counter Sales Associate to assist plumbing and HVAC contractor customers with product guidance and purchasing decisions. You will use catalogs and systems to locate parts, answer questions, and process transactions accurately.

The role emphasizes upselling and cross-selling, collaboration with Outside Sales, and maintaining an organized counter and inventory. A 18+ license is required and prior experience in the industry is preferred.

Qualifications

• 1–3 years of experience in customer service or sales; plumbing/HVAC or related industry preferred.
• Must be at least 18 years old and have a valid state license.
• Sales mindset with ability to meet goals, build relationships, and influence purchasing decisions.
• Strong communication skills for consultative selling and customer engagement.
• Digital literacy and ability to learn new systems quickly.
• Ability to lift up to 50 lbs and stand for extended periods.

Responsibilities

• Engage customers at the counter, on the phone, and via email to understand their needs and recommend solutions.
• Serve as a product expert by continuously learning and applying knowledge of plumbing, HVAC and related products to guide customer decisions.
• Drive sales growth by identifying opportunities to upsell, cross-sell, and promote strategic products and programs.
• Utilize tools and resources to locate parts and provide accurate, timely information.
• Process transactions efficiently while ensuring accuracy and a positive customer experience.
• Collaborate with Outside Sales Associates to support account growth and deliver seamless service.
• Manage special orders and follow up on order status, back-orders, and delivery timelines to maintain customer satisfaction.
• Maintain a professional, organized counter environment that reflects our commitment to quality and service.
• Assist with inventory management, cycle counts, and stock organization.
• Adhere to all safety regulations, including proper use of PPE.

Skills

Customer service

Sales mindset

Communication

Digital literacy

Organizational skills

Physical ability

Education

State-issued license

Job description

Ferguson is seeking a knowledgeable Counter Sales Associate to assist plumbing and HVAC contractor customers with product guidance and purchasing decisions. You will use catalogs and systems to locate parts, answer questions, and process transactions accurately.

The role emphasizes upselling and cross-selling, collaboration with Outside Sales, and maintaining an organized counter and inventory. A 18+ license is required and prior experience in the industry is preferred.