Plumbing & HVAC Call Center Specialist

Red Lilly Plumbing, Inc.; Los Angeles (CA); Presencial; USD 48 000 - 60 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Bonus based on performance

Competitive salary

Opportunity for advancement

Paid time off

Training & development

Resumo da oferta

Red Lilly Plumbing, Inc. seeks a friendly and professional Call Center Representative to handle inbound and outbound calls, identify customer needs, and provide solutions that ensure a great service experience. The ideal candidate is computer savvy, calm under pressure, and attentive to details.

This role requires strong communication, CRM familiarity, and the ability to upsell when appropriate. Training and development opportunities are provided to support growth and advancement within the

Qualificações

• High school diploma or GED required.
• Previous experience as a Call Center Representative for Plumbing and/or HVAC preferred.
• Excellent phone and verbal communication skills.
• Understanding of active listening techniques.
• Familiarity with Customer Relationship Management (CRM) programs.
• Ability to work well under pressure.
• Highly organized with strong time management.

Responsabilidades

• Receive inbound calls and place outbound calls.
• Identify the reason for the customer’s call, collect relevant information, and provide solutions.
• Refer to premade scripts for various customer service topics.
• Upsell products and services when appropriate.
• Use best practices in customer service to build rapport and relationships.
• Document all customer interactions.
• Attend trainings to maintain up-to-date skills and knowledge.

Conhecimentos

Phone communication

Active listening

Time management

Stress management

Formação académica

High school diploma/GED

Ferramentas

CRM software

Descrição da oferta de emprego

Red Lilly Plumbing, Inc. seeks a friendly and professional Call Center Representative to handle inbound and outbound calls, identify customer needs, and provide solutions that ensure a great service experience. The ideal candidate is computer savvy, calm under pressure, and attentive to details.

This role requires strong communication, CRM familiarity, and the ability to upsell when appropriate. Training and development opportunities are provided to support growth and advancement within the