Customer Service Representative

Cold Is On The Right Plumbing LLC; Austin (TX); On-site; USD 35,000 - 55,000; Full time

Benefits offered by this job

Paid Time Off

Paid Holidays

Retirement Plan

Healthcare

Life Insurance

Paid Training

Job summary

Join a busy plumbing and HVAC company as a Customer Service Representative in North Lakeway! This role is perfect for someone who excels in customer service and enjoys multi-tasking in a dynamic environment. You'll be responsible for communicating with customers, assisting with bookings, and supporting our technicians with vital information. Enjoy a full-time schedule with the added perk of a 4-day work week after training. This caring company values its team members and offers great benefits including paid time off, healthcare, and a retirement plan. If you have a positive attitude and a willingness to learn, we want you on our team!

Qualifications

• Excellent customer service skills with effective communication.
• Ability to multi-task and pay attention to detail.

Responsibilities

• Communicate effectively with customers via email and phone.
• Assist with booking calls and dispatching technicians.

Skills

Customer Service Skills

Multi-tasking

Attention to Detail

Basic Computer Proficiency

Effective Communication

Job description

Busy plumbing & HVAC company in North Lakeway is looking for an amazing Customer Service Representative to join our team!

Must be able to multi-task, pay attention to detail, and have excellent customer service telephone skills. Customer service is king!

Job Requirements:

1. Communicate effectively with customers by email and phone.
2. Proficiency in basic computer programs and internet use.
3. Booking calls, dispatching and assisting techs with customer information.
4. Filing and office clerical responsibilities.

Hours will be full time, after training we offer a 4 day work week.

Must have reliable transportation, a great attitude and willingness to learn.

We offer paid time off, paid holidays, retirement plan, healthcare, life insurance and paid training. Come join a company that cares about its team members and customers!

Compensation will depend on experience.