Call Center Pro: Customer Solutions & Upsell Expert

Red Lilly Plumbing Inc; Los Angeles (CA); On-site; USD 35,000 - 55,000; Full time

Benefits offered by this job

Bonus based on performance

Competitive salary

Opportunity for advancement

Paid time off

Training & development

Job summary

A leading plumbing company is seeking a friendly and professional Call Center Representative. The role involves handling inbound and outbound calls, assisting customers by identifying their needs, and providing effective solutions. Ideal candidates are organized, calm under pressure, and have prior experience in a similar role. This position offers competitive compensation and growth opportunities in a supportive environment.

Qualifications

• Previous experience as a Call Center Representative for Plumbing and/or HVAC.
• Highly organized with the ability to prioritize projects and manage time effectively.

Responsibilities

• Receive inbound calls and place outbound calls.
• Collect relevant information and provide solutions for customer queries.
• Document all customer interactions and attend training sessions.

Skills

Excellent phone and verbal communication skills

Understanding of active listening techniques

Ability to work well under pressure

Education

High school diploma/GED

Tools

Customer Relationship Management (CRM)

Job description

A leading plumbing company is seeking a friendly and professional Call Center Representative. The role involves handling inbound and outbound calls, assisting customers by identifying their needs, and providing effective solutions. Ideal candidates are organized, calm under pressure, and have prior experience in a similar role. This position offers competitive compensation and growth opportunities in a supportive environment.