Service Call Center Representative

Kaizen Lab Inc.; Vero Beach (FL); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Medical, Dental and Vision Insurance

401k

Paid Vacation

Paid Holidays

Job summary

Kaizen Lab Inc. in Florida is seeking a Service Call Center Representative to join our customer-focused team. You will handle a high volume of calls, enter customer information accurately, and help schedule service calls for timely resolutions.

The role emphasizes willingness to learn, clear communication, reliability, and active listening. Training is provided, and a supportive environment values attention to detail and conflict resolution during busy periods.

Qualifications

• Willingness to learn and adapt to new processes.
• Excellent communication and customer-service orientation.
• Ability to stay organized, accurate, and detail-oriented.
• Ability to manage multiple tasks and priorities during calls.

Responsibilities

• Answer a high-volume of calls
• Enter customer information efficiently and accurately
• Schedule service calls
• Coordinate scheduling with customers and departments
• Provide information about services

Skills

Willingness to learn

Excellent communication

Responsible

Reliable

Active listener

Attention to detail

Multi-tasking

Conflict resolution

Job description

Service Call Center Representative

We are looking for a team-player with a positive attitude to play a pivotal role in shaping the experience of our customers. No plumbing experience necessary, just a willingness to learn.

Desired skills/characteristics:

• Willingness to learn
• Excellent communication
• Responsible
• Reliable
• Active listener
• Attention to detail
• Multi-tasking
• Conflict resolution

Job Responsibilities:

• Answer a high-volume of calls
• Enter customer information efficiently and accurately
• Schedule service calls
• Coordinate scheduling with customers and departments
• Provide information about services

Benefits:

• Medical, Dental and Vision Insurance
• 401k
• Paid Vacation
• Paid Holidays