Plumbing Dispatch & Scheduling Specialist

Cummins Worldwide; Clearwater (FL); On-site; USD 25,000 - 34,000; Full time

Job summary

Home Love Plumbing in Clearwater, FL is seeking a proactive Plumbing Dispatcher to manage incoming calls, coordinate plumber schedules, and keep daily operations running efficiently. This in-office role emphasizes appointment booking, customer follow-ups, and deposit collection.

No plumbing experience is required for a candidate who is eager to learn, with strong phone skills and organizational ability to thrive in a fast-paced environment.

Qualifications

• Fluent English required; Spanish is a plus.
• Excellent communication skills and confidence handling phone conversations throughout the day.
• Comfortable following up with customers, asking for commitments, and collecting deposits.
• Strong organizational skills, accuracy, and the ability to manage multiple priorities.
• Computer proficiency and the ability to learn new software quickly.
• Independent, proactive, and solutions-oriented with strong follow-through.
• Office experience preferred; experience in a fast-paced environment is a plus.
• Must have a personal laptop or computer for daily use.

Responsibilities

• Answer incoming calls, messages, and online leads while converting inquiries into booked appointments.
• Coordinate daily schedules for plumbers and maintain appointments in Housecall Pro.
• Follow up on open estimates, secure customer approvals and deposits, and schedule completed jobs.
• Reconnect with previous customers, property managers, and general contractors to generate additional business.
• Handle customer questions, pricing discussions, and scheduling changes professionally.
• Maintain accurate records, referral sources, and production statistics.
• Assist with larger job quotes and permit paperwork as responsibilities expand.

Skills

Fluent English

Excellent communication

Strong organization

Phone handling

Multi-tasking

Proactive

Laptop/PC required

Independent

Tools

Housecall Pro

Job description

Home Love Plumbing in Clearwater, FL is seeking a proactive Plumbing Dispatcher to manage incoming calls, coordinate plumber schedules, and keep daily operations running efficiently. This in-office role emphasizes appointment booking, customer follow-ups, and deposit collection.

No plumbing experience is required for a candidate who is eager to learn, with strong phone skills and organizational ability to thrive in a fast-paced environment.