Plumbing Dispatch Specialist - Scheduling & Field Service

Westbrook Service Company; Orlando (FL); On-site; USD 25,000 - 36,000; Full time

Benefits offered by this job

Health Insurance

PTO

Paid Holidays

Paid Sick days

Paid Leave

Life Insurance

Long-Term Disability Insurance

401K Match

Vision Insurance

Free Work Boots

Team outings

Language Training (Spanish & English)

Job summary

Westbrook Vision in Orlando, FL is seeking a Commercial Plumbing Dispatcher to efficiently schedule and dispatch service technicians, communicate with customers about service calls, and track tickets daily. The role supports payroll data, prepares reports, and collaborates with the Closeout/Permit teams as needed.

The ideal candidate has at least 2 years in an office setting, familiarity with dispatch boards, strong communication skills and the ability to work both independently and as part of a

Qualifications

• High School Diploma or Equivalent (Preferred)
• Commercial plumbing trade knowledge (Preferred)
• Minimum 2 years professional experience working in an office setting
• Familiarity with dispatch boards, calendars and field service schedules
• Strong written and verbal communication; customer service oriented

Responsibilities

• Schedule, coordinate and dispatch service technicians efficiently
• Communicate with customers and technicians about service calls
• Daily tracking of service technicians and tickets
• Provide material/logistical support and payroll reporting
• Prepare reports and use business software as needed
• Stay current with software changes and act as SME for others
• Demonstrate company values of transparency, organization and teamwork

Skills

Office experience

Customer service

Communication skills

Team player

Independent worker

Education

High School Diploma

Tools

MS Office

Calendar software

Job description

Westbrook Vision in Orlando, FL is seeking a Commercial Plumbing Dispatcher to efficiently schedule and dispatch service technicians, communicate with customers about service calls, and track tickets daily. The role supports payroll data, prepares reports, and collaborates with the Closeout/Permit teams as needed.

The ideal candidate has at least 2 years in an office setting, familiarity with dispatch boards, strong communication skills and the ability to work both independently and as part of a