Commercial Plumbing Dispatcher

Westbrook Service Company; Orlando (FL); On-site; USD 25,000 - 36,000; Full time

Benefits offered by this job

Health Insurance

PTO

Paid Holidays

Paid Sick days

Paid Leave

Life Insurance

Long-Term Disability Insurance

401K Match

Vision Insurance

Free Work Boots

Team outings

Language Training (Spanish & English)

Job summary

Westbrook Vision in Orlando, FL is seeking a Commercial Plumbing Dispatcher to efficiently schedule and dispatch service technicians, communicate with customers about service calls, and track tickets daily. The role supports payroll data, prepares reports, and collaborates with the Closeout/Permit teams as needed.

The ideal candidate has at least 2 years in an office setting, familiarity with dispatch boards, strong communication skills and the ability to work both independently and as part of a

Qualifications

• High School Diploma or Equivalent (Preferred)
• Commercial plumbing trade knowledge (Preferred)
• Minimum 2 years professional experience working in an office setting
• Familiarity with dispatch boards, calendars and field service schedules
• Strong written and verbal communication; customer service oriented

Responsibilities

• Schedule, coordinate and dispatch service technicians efficiently
• Communicate with customers and technicians about service calls
• Daily tracking of service technicians and tickets
• Provide material/logistical support and payroll reporting
• Prepare reports and use business software as needed
• Stay current with software changes and act as SME for others
• Demonstrate company values of transparency, organization and teamwork

Skills

Office experience

Customer service

Communication skills

Team player

Independent worker

Education

High School Diploma

Tools

MS Office

Calendar software

Job description

Westbrook Vision

To be a thriving company that makes a lasting impact in Central Florida for generations to come.

Westbrook Mission

To create an employee experience so profoundly different that it leads to changed lives and customers for life.

Job Type: Full-time

Pay: $18.00 - $26.00 per hour

Schedule: Monday to Friday 8am – 5pm

Employee Benefits:

• Health Insurance - 87% Paid by the Company (Employee Plans starting at less than $11 per week)
• Paid Time Off (PTO)
• Paid Holidays per year – 8
• Paid Sick days per year – 3 (Paid out yearly if not used)
• Paid Paternity/Maternity Leave
• Paid Life Insurance
• Paid Long-Term Disability Insurance
• 401K Match – Plan Increasing up to 7.5%
• Vision insurance and Free Prescription Safety Glasses
• Free Annual Premium Brand Work Boots
• Fun Team building Outings (Universal, Top Golf, and Andretti)
• AND MORE!

Company-Funded Education Opportunities:

• Manufactures’ training
• Language – Spanish and English
• Health and Wealth Education
• Emotional Intelligence, Leadership and Advancement Training

Key Responsibilities of the Commercial Plumbing Dispatcher include:

• Responsible for the effective scheduling, coordination and dispatch of service technicians.
• Communication with customers and service technicians regarding service calls/jobs.
• Daily tracking of service technicians.
• Provide material and logistical support.
• Create, maintain, and close service/job tickets.
• Supports Closeout Coordinator and/or Permit Expeditor as needed.
• Prepares reports and performs business planning software tasks as requested by department personnel.
• Stays up to date with the business planning software changes and upgrades to remain a subject matter expert for others.
• Compiles, reconciles, and reports service tech payroll information accurately and within required timeframes.
• Demonstrate company core values of transparency, organize, listen, equip, and appreciate.

Qualified candidates will have:

• High School Diploma or Equivalent (Preferred)
• Commercial plumbing trade knowledge (Preferred)
• Minimum 2 years professional experience working in an office setting.
• Familiarity with dispatch boards, calendars, field service schedules, purchase orders, and maintaining customer records.
• The soft skills to interact with people across situations that call for service, troubleshooting, and/or conflict resolution.
• Outstanding written, verbal, and customer service communication skills
• PC computer skills, MS Office (Excel, Word, PowerPoint, Outlook), web-browsing, on-line applications, and calendaring.
• Experience handling phone calls, working in customer service, and/or acting as a messaging service.
• The ability to work independently and as part of a team.
• Must have a valid driver's license.

We are a Drug Free Workplace and Equal Opportunity Employer.

Note before applying that our employee selection process includes drug testing, extensive background and driving record checks, pre-employment assessments, and reference interviews with previous employers.