Plumbing Dispatch Coordinator

Service Champions; Brea (CA); On-site; USD 30,000 - 36,000; Full time

Benefits offered by this job

Health insurance

401(k) with company match

Paid time off

Training & development

Job summary

Service Champions in Brea, CA is seeking a Dispatcher for the Plumbing department. This in-office role serves as the central communication hub between customers, field technicians, and operations, ensuring service requests are scheduled promptly and routed efficiently.

The position requires at least 2 years of dispatching experience, strong communication, and the ability to multitask in a fast-paced environment.

Qualifications

• 2+ years of dispatching experience.
• Excellent verbal and written communication skills.
• Proficiency in basic computer applications and call center software.
• HVAC or Plumbing dispatch experience preferred.
• Ability to work in a fast-paced environment and manage multiple tasks simultaneously.

Responsibilities

• Coordinating service requests: schedule and dispatch service calls to field technicians.
• Communication point: main contact for field teams, customers, and management.
• Problem-solving: address customer inquiries and resolve issues promptly.
• Monitor and adjust schedules: real-time adjustments to optimize operations.
• Record-keeping: maintain accurate records of service requests, schedules, and incidents.
• Emergency response: coordinate emergency response efforts when necessary.
• Resource allocation: ensure efficient allocation of resources to meet demands.
• Collaboration: work with other departments to streamline processes.

Skills

Dispatch experience

Verbal & written communication

Multitasking

Problem solving

Tools

Service Titan

Job description

Service Champions in Brea, CA is seeking a Dispatcher for the Plumbing department. This in-office role serves as the central communication hub between customers, field technicians, and operations, ensuring service requests are scheduled promptly and routed efficiently.

The position requires at least 2 years of dispatching experience, strong communication, and the ability to multitask in a fast-paced environment.