Plumbing Dispatch Coordinator — Fast-Paced & Customer-Focused

Honest Plumbing AZ LLC; Mesa (AZ); On-site; USD 42,000 - 64,000; Full time

Job summary

Honest Plumbing AZ LLC in Mesa, AZ is seeking a motivated Dispatcher to join our growing team. You’ll be the backbone of daily operations, coordinating service calls and keeping technicians on schedule while delivering excellent customer service.

Responsibilities include dispatching, updating field crews in real time, and maintaining accurate records. Experience with scheduling software (Housecall Pro a plus) and strong communication skills are essential for success.

Qualifications

• Experience in dispatching, scheduling, or customer service preferred.
• Strong communication and interpersonal skills.
• Ability to multitask and stay calm under pressure.
• Proficiency with computers, scheduling software, and/or CRM systems.
• Excellent organizational skills and attention to detail.
• Experience in a trades or home services industry is a plus.
• Reliable, punctual, and a team player with a positive attitude.
• Housecall Pro experience is a plus.

Responsibilities

• Receive and manage incoming service calls, scheduling appointments efficiently.
• Dispatch plumbing technicians to job sites based on location, availability, and priority.
• Communicate job details, updates, and changes to field technicians in real time.
• Monitor technician schedules and adjust routing to maximize productivity.
• Serve as the primary point of contact between customers and field crews.
• Maintain accurate records of service calls, job statuses, and customer information.
• Follow up with customers to confirm appointments and ensure satisfaction.

Skills

Communication

Multitasking

CRM systems

Organizational skills

Customer service

Tools

Housecall Pro

Job description

Honest Plumbing AZ LLC in Mesa, AZ is seeking a motivated Dispatcher to join our growing team. You’ll be the backbone of daily operations, coordinating service calls and keeping technicians on schedule while delivering excellent customer service.

Responsibilities include dispatching, updating field crews in real time, and maintaining accurate records. Experience with scheduling software (Housecall Pro a plus) and strong communication skills are essential for success.