Plumbing Service Dispatcher - Scheduling Mastery

Seacoast Service Partners NA LLC; Fort Myers (FL); On-site; USD 40,000 - 60,000; Full time

Job summary

United Plumbing, part of Seacoast Service Partners, is seeking a Plumbing Service Dispatcher to coordinate daily schedules for plumbing service technicians and ensure timely, efficient service. You will work closely with technicians, service managers, and the centralized customer service team to keep the schedule moving and respond to changes throughout the day.

The Dispatcher will balance multiple priorities in a fast-paced service environment, communicating with customers and technicians and

Qualifications

• Previous dispatching, scheduling, or service coordination experience.
• Strong organizational skills and attention to detail.
• Ability to manage multiple technicians, schedules, and priorities.
• Strong verbal and written communication skills.
• Strong customer service and problem-solving skills.

Responsibilities

• Manage and monitor the daily plumbing service schedule.
• Dispatch and assign service calls based on technician availability, skills, location, and customer needs.
• Monitor technician status and adjust schedules as priorities change.
• Coordinate resources across Plumbing operations to maximize coverage and productivity.
• Communicate schedule changes, job information, and priorities to technicians and service managers.
• Keep customers informed of technician arrival times, delays, and scheduling changes.
• Maintain accurate job statuses, notes, and customer information in ServiceTitan.
• Identify scheduling conflicts, service issues, or coverage concerns and elevate them.
• Coordinate with centralized customer service for smooth handoffs from booking to dispatch.
• Assist with incoming and overflow calls as needed.

Skills

Dispatching

Scheduling

Customer service

Communication

ServiceTitan

Tools

ServiceTitan

Job description

United Plumbing, part of Seacoast Service Partners, is seeking a Plumbing Service Dispatcher to coordinate daily schedules for plumbing service technicians and ensure timely, efficient service. You will work closely with technicians, service managers, and the centralized customer service team to keep the schedule moving and respond to changes throughout the day.

The Dispatcher will balance multiple priorities in a fast-paced service environment, communicating with customers and technicians and