Service Dispatch Specialist - HVAC & Plumbing

Mauzy; Escondido (CA); On-site; USD 28,000 - 30,000; Full time

Benefits offered by this job

Health insurance

Life and disability insurance

Retirement savings plan

Paid holidays

PTO

Job summary

Mauzy in Escondido, CA is seeking a Dispatcher to coordinate scheduling for our technicians and clients in the HVAC, plumbing and electrical trades. You will manage service calls, maintenance and emergency repairs, balancing urgency with technician availability while keeping customers informed of ETA and status.

The ideal candidate is highly organized with 2+ years of dispatch or customer service experience, strong communication, and the ability to multitask under pressure.

Qualifications

• 2+ years of dispatch experience.
• 2+ years of customer service experience.
• Excellent communication and interpersonal skills.
• Strong organizational and multitasking abilities.
• Problem-solving skills and the ability to work under pressure.
• Attention to detail and accuracy.

Responsibilities

• Schedule and dispatch technicians to service calls, maintenance appointments, and emergency repairs.
• Prioritize service requests based on urgency and technician availability.
• Monitor and adjust schedules to ensure optimal efficiency and productivity.
• Receive and respond to customer inquiries, complaints, and service requests via phone, email, and other communication channels.
• Provide customers with information about service availability, estimated arrival times, and any potential delays.
• Follow up with customers to ensure satisfaction and address any further needs or concerns.
• Inform customers of the status of their service calls and any changes to scheduled appointments.
• Maintain accurate records of service calls, customer interactions, and technician activities.
• Enter data into the company's dispatch and customer management systems.
• Generate and distribute reports on service performance, technician productivity, and customer satisfaction.

Skills

Dispatching

Customer service

Plumbing

Service technicians

Electricians

Communication

Job description

Mauzy in Escondido, CA is seeking a Dispatcher to coordinate scheduling for our technicians and clients in the HVAC, plumbing and electrical trades. You will manage service calls, maintenance and emergency repairs, balancing urgency with technician availability while keeping customers informed of ETA and status.

The ideal candidate is highly organized with 2+ years of dispatch or customer service experience, strong communication, and the ability to multitask under pressure.