Plumbing Dispatch & Customer Care Specialist

Jumping Jack Plumbing; Victorville (CA); On-site; USD 28,000 - 33,000; Full time

Benefits offered by this job

Health insurance

401(k)

Growth opportunities

Bonus structure

Company parties

Company phone and vehicle

Uniforms

Job summary

Jumping Jack Plumbing is seeking a full-time Customer Service Representative - Dispatcher to be the friendly, dependable voice our customers trust. You'll manage calls, texts, emails, and inquiries, schedule appointments, and dispatch technicians to keep plumbing projects moving smoothly.

Working Monday to Friday, 8:00 AM to 5:00 PM, you will help build trust through organized notes and accurate records in Housecall Pro, with a supportive benefits package including health insurance, a 401(k),

Qualifications

• Positive, energetic, and professional attitude.
• Strong phone and communication skills.
• Ability to stay calm and solution-focused when handling upset customers.
• Dependable and able to work independently.
• Highly organized with strong multitasking abilities.
• Ability to keep detailed notes and maintain accurate records in Housecall Pro.
• Strong follow-through and accountability.
• Committed to making sure calls, texts, emails, and leads don't go unanswered.
• Housecall Pro experience is preferred.
• Home service industry experience is preferred.
• Bilingual are preferred but not required.

Responsibilities

• Answer incoming calls, texts, emails, and online inquiries.
• Schedule appointments and dispatch technicians.
• Follow up with potential customers who haven't booked yet.
• Maintain organized notes and accurate records in Housecall Pro.
• Ensure every customer receives exceptional service.

Job description

Jumping Jack Plumbing is seeking a full-time Customer Service Representative - Dispatcher to be the friendly, dependable voice our customers trust. You'll manage calls, texts, emails, and inquiries, schedule appointments, and dispatch technicians to keep plumbing projects moving smoothly.

Working Monday to Friday, 8:00 AM to 5:00 PM, you will help build trust through organized notes and accurate records in Housecall Pro, with a supportive benefits package including health insurance, a 401(k),