Plumbing Dispatch Coordinator | Fast-Paced Service Hub

Service Champions; Brea (CA); On-site; USD 30,307 - 35,817; Full time

Benefits offered by this job

Comprehensive medical, dental, and vision coverage

401(k) retirement plan with company match

Generous vacation, holidays, and sick leave

Ongoing opportunities for professional growth

Job summary

Service Champions is seeking a Dispatcher for their Plumbing department in Brea, CA. This in-office position involves multitasking, effective communication, and swift problem-solving to ensure timely service delivery for customers. The Dispatcher plays a pivotal role by coordinating service requests and supporting field technicians while maintaining accurate records and schedules.

Ideal candidates will have 2+ years of dispatching experience and strong communication skills, preferably with HVAC or plumbing experience. They offer competitive pay, comprehensive health insurance, and a supportive company culture.

Qualifications

• 2+ years of dispatching experience.
• Excellent verbal and written communication skills.
• HVAC or Plumbing Dispatch industry experience is preferred.
• Ability to work in a fast-paced environment.

Responsibilities

• Schedule and dispatch service calls to field technicians.
• Act as the main point of contact for field teams and customers.
• Address customer inquiries and resolve issues.
• Monitor schedules and make real-time adjustments.

Skills

Communication skills

Problem-solving

Multitasking

Customer centricity

Tools

Service Titan

Call center software

Job description

Service Champions is seeking a Dispatcher for their Plumbing department in Brea, CA. This in-office position involves multitasking, effective communication, and swift problem-solving to ensure timely service delivery for customers. The Dispatcher plays a pivotal role by coordinating service requests and supporting field technicians while maintaining accurate records and schedules.

Ideal candidates will have 2+ years of dispatching experience and strong communication skills, preferably with HVAC or plumbing experience. They offer competitive pay, comprehensive health insurance, and a supportive company culture.