Plumbing Dispatcher - Customer Service Rep

Raptor Rooter and Plumbing; Spokane Valley (WA); On-site; USD 23,419 - 30,307; Full time

Benefits offered by this job

Health Insurance

401k with 3% matching

Paid Vacation

Professional development assistance

Employee assistance program

Corporate discount at fitness center

Consistent schedule

Options for growth within the company

Job summary

Raptor Rooter and Plumbing in Spokane Valley, WA is hiring a full-time Plumbing Dispatcher - Customer Service Rep. This role involves scheduling service appointments, dispatching technicians, and ensuring a positive customer experience.

The pay range is $17 - $22 per hour, depending on experience, and includes excellent benefits such as health insurance, 401k matching, paid vacation, and opportunities for growth. Join a family-like team that values hard work!

Qualifications

• 2+ years of dispatch experience for a contractor or home improvement company.
• Supervisory experience preferred but not required.

Responsibilities

• Schedule service appointments and dispatch technicians to customer homes.
• Ensure clients are informed about arrival times and any delays.
• Forecast schedules and obtain necessary permits.

Skills

Customer service

Dispatch experience

Communication

Education

High school diploma or equivalent

Associate's degree or equivalent

Job description

Are you ready to join a growing team that values your hard work? At Raptor Rooter & Plumbing in Spokane Valley, WA, we are hiring a full‑time Plumbing Dispatcher - Customer Service Rep to help keep our operations running smoothly.

PLUMBING DISPATCHER - CUSTOMER SERVICE REP: PAY & PERKS

This exciting opportunity offers a competitive pay range of $17 - $22 per hour, depending on experience, along with excellent benefits. This includes:

• Health Insurance, Dental Insurance, Vision Insurance
• Industry-Leading Pay
• 401k with 3% matching
• Paid Vacation
• Parental leave
• Weekend availability
• Professional development assistance
• Employee assistance program
• Corporate discount at local fitness center
• Consistent schedule
• Options for growth within the company

ARE YOU A GOOD FIT FOR THIS JOB?

As a Plumbing Dispatcher - Customer Service Rep, you will work a Monday through Friday schedule with some weekend availability as needed.

Each day, you will come to work ready to create an efficient, seamless experience for both customers and field technicians. You will spend much of your day in an office environment, answering incoming client calls, scheduling service appointments, and dispatching technicians to customer homes. You will ensure clients are informed about arrival times and any delays, always striving to provide a positive experience. You will schedule calls thoughtfully to maximize technicians' time and mileage and proactively forecast schedules days and weeks in advance. Throughout the day, you will make sure all required permits are obtained and current and relay important messages between teams.

If you can do this and meet the following requirements, you might be a perfect fit!

• High school diploma or equivalent
• Associate's degree OR equivalent combination of education and experience
• 2+ years of dispatch experience for a contractor or home improvement company

Supervisory, customer service, and dispatch experience are preferred but not required.

ABOUT US

Since 2017, our family‑owned and local company has been serving the Washington and Idaho area with the goal of providing top‑notch service to every customer we assist. Currently, we provide service plumbing and construction plumbing for residential and multi‑residential clients. As we continue to grow, we will be adding commercial services to our company offerings! Some of the service jobs we take on involve leaking pipes, sump pump repairs, sump pump installations, water heaters, frozen pipes, sewage backups, and more. No job is too big or too small for us to handle. We also offer 24/7 emergency services because we know that issues can happen at any time, day or night.

In addition to giving our customers great results, we strive to provide our team with a family‑like atmosphere where they feel right at home. Because we have our employees' best interests in mind, we also offer highly competitive pay and great benefits. If you're looking to join a stand‑up team where you feel appreciated for your efforts, look no further!

BE OUR NEW PLUMBING DISPATCHER - CUSTOMER SERVICE REP

We encourage you to complete our initial, 3-minute, mobile‑friendly application today!

Job Posted by ApplicantPro