Plaza Director: Lead Multi-Unit Growth & Service Excellence

applegreen; Galloway Township (NJ); On-site; USD 90,000 - 120,000; Full time

Benefits offered by this job

Flexible Schedules

Medical/Dental/Vision Insurance

Paid Time Off

401(k) with Company Match

Earned Wage Access – Pay on Demand

Education Assistance

Employee Referral Bonus

Meal Discount

Pet Insurance

Job summary

Applegreen Plaza Director is responsible for the overall day-to-day operations and long-term profitability of a multi-million-dollar travel plaza along a major highway. You will lead a dedicated team to ensure fast, friendly service and adherence to brand standards.

This role requires strong leadership, strategic decision-making, and the ability to drive growth while maintaining quality and safety across all food concepts and services.

Qualifications

• Must have 5+ years of proven success in multi-unit or big-box leadership.
• Available to work a flexible on-site schedule approximately 50 hours per week including days, nights, weekends, and holidays.
• Able to stand and walk for an extended period of time; frequently bend, twist, lift and carry at least 20 pounds.
• Occasionally attend meetings or travel to support other locations.
• Demonstrate ability to operate in and navigate through ambiguity, drive clarity, and effectively manage change in a fast-paced environment.
• ServSafe Certification preferred.

Responsibilities

• Lead the day-to-day activities of associates and plaza leadership to achieve or exceed targeted objectives around sales, speed of service, customer satisfaction, brand standards, and food quality & safety standards.
• Monitor and analyze progress toward targeted financial and performance objectives then implement strategic changes to maximize performance and profitability.
• Ensure that each food and beverage concept within the plaza adheres to the required brand standards.
• Maintain an engaging work culture of continuous learning, information/skill sharing and professional development.
• Recruit, develop, and retain strong teams to maintain staffing levels across the plaza.
• Responsible for hiring, coaching, training, promotion, disciplinary action, termination, or transfer of plaza leadership.
• Supervise and manage the plaza leadership team to ensure they meet goals and supervise their direct reports.
• Ensure compliance with company policies & procedures along with local, state, & federal laws.
• Handle customer inquiries and complaints professionally and timely
• Work with Brand Partners, HR, Loss Prevention, Finance, and Facilities & Maintenance.

Skills

People development

Communication skills

Change management

Team leadership

Ambiguity navigation

Tools

Microsoft Office

Payroll & time keeping software

Inventory management software

Point-of-sale systems

Job description

Applegreen Plaza Director is responsible for the overall day-to-day operations and long-term profitability of a multi-million-dollar travel plaza along a major highway. You will lead a dedicated team to ensure fast, friendly service and adherence to brand standards.

This role requires strong leadership, strategic decision-making, and the ability to drive growth while maintaining quality and safety across all food concepts and services.