Plaza Director - Lead Multi-Unit Growth & Service

Applegreen (US) Welcome Centers; Bryan (OH); On-site; USD 75,000 - 110,000; Full time

Benefits offered by this job

Flexible Schedules

Medical/Dental/Vision Insurance

Paid Time Off

401 (k) with Company Match

Earned Wage Access - Pay on Demand

Education Assistance

Employee Referral Bonus

Meal Discount

Pet Insurance

Job summary

Applegreen (US) Welcome Centers seeks a Plaza Director to oversee the day-to-day operations and long-term profitability of a multi-million-dollar travel plaza located along a major highway. The role leads a dedicated team to ensure fast and friendly service for travelers, while meeting financial and performance targets.

Responsibilities include guiding store leadership, maintaining brand standards, and driving growth through strong cost controls and quality assurance.

Qualifications

• Utilize computerized software and systems such as Microsoft Office, payroll & time keeping software, inventory management software, and various point-of-sales systems.
• Passionate about helping people learn and grow their careers.
• Ability to operate in and navigate through ambiguity, drive clarity, and effectively manage change in a fast-paced environment.
• Demonstrate excellent communication and collaboration skills.
• Possess a proven background in maintaining strong cost control and quality standards.
• Proven ability to drive profitable growth while improving customer and associate satisfaction.
• ServSafe Certification Preferred

Responsibilities

• Lead the day-to-day activities of associates and plaza leadership to achieve or exceed targeted objectives around sales, speed of service, customer satisfaction, brand standards, and food quality & safety standards.
• Monitor and analyze progress towards targeted financial and performance objectives then implement strategic changes to sustainably maximize performance and profitability.
• Ensure that each food and beverage concept within the plaza is adhering to the required brand standards.
• Maintain an engaging work culture of continuous learning, information/skill sharing and professional development, including modeling behavior and fostering a culture of accountability.
• Consistently recruit, develop, and retain strong teams to maintain appropriate staffing levels across the plaza.
• Responsible for the hiring, coaching, training, promotion, disciplinary action, termination, or transfer of plaza leadership.
• Supervise and manage the plaza leadership team to ensure they are meeting their individual goals, their business goals, and appropriately supervising & managing their direct reports.
• Ensure compliance with company policies & procedures along with local, state, & federal laws.
• Handle customer inquiries and complaints in a professional and timely manner
• Work collaboratively with a variety of support partners such as Brand Partners, Human Resources, Loss Prevention, Finance, and Facilities & Maintenance.
• Ensure seamless, cooperative relationships with business partners, vendors, and the communities.

Skills

Leadership

Cost control

Customer satisfaction

Communication

Team collaboration

ServSafe

Ambiguity navigation

Office & POS software

Tools

Microsoft Office

Payroll software

Timekeeping software

Inventory management software

POS systems

Job description

Applegreen (US) Welcome Centers seeks a Plaza Director to oversee the day-to-day operations and long-term profitability of a multi-million-dollar travel plaza located along a major highway. The role leads a dedicated team to ensure fast and friendly service for travelers, while meeting financial and performance targets.

Responsibilities include guiding store leadership, maintaining brand standards, and driving growth through strong cost controls and quality assurance.