Players Club Guest Experience Specialist

Hard Rock Casino Cincinnati; Cincinnati (OH); Sur place; USD 21 000 - 29 000; Plein temps

Résumé du poste

Hard Rock Casino Cincinnati is seeking a friendly Players Club representative to deliver outstanding guest service on the casino floor. You will greet guests, explain promotions, sign members up for loyalty programs, and maintain accurate guest contact details.

The role requires punctuality, the ability to communicate clearly about gaming offerings, and a commitment to upholding policies and uniform standards. This is an on-site position reporting to the Players Club Supervisor Team.

Qualifications

• High school diploma and/or guest service experience.
• Must obtain and maintain licenses per Federal, State, and Gaming regulations.
• Must pass background check and drug screening; must be 21 years of age.

Responsabilités

• Provide the highest level of guest service on the gaming floor.
• Be punctual and ready at the start of shifts.
• Know gaming systems to inform guests accurately.
• Upsell a casino item and promote Unity benefits.
• Sign guests up for a loyalty card and capture contact details.
• Support promotions and events; follow handbook and uniform policies.
• Report to the Players Club Supervisor Team.

Connaissances

Guest service

Communicate with guests

Formation

High school diploma

Guest service experience

Description du poste

Hard Rock Casino Cincinnati is seeking a friendly Players Club representative to deliver outstanding guest service on the casino floor. You will greet guests, explain promotions, sign members up for loyalty programs, and maintain accurate guest contact details.

The role requires punctuality, the ability to communicate clearly about gaming offerings, and a commitment to upholding policies and uniform standards. This is an on-site position reporting to the Players Club Supervisor Team.