Part-Time Retail Sales Pro — Guest-Focused, Benefits

Hard Rock International; Cincinnati (OH); On-site; USD 17,000 - 22,000; Part time

Job summary

Hard Rock Casino Cincinnati is seeking a part-time Sales Associate for the Rock Shop. You will guide guests through their shopping experience, answer questions, process transactions, and promote Player's Cards. The role blends entertainment with retail, requiring product knowledge and a friendly, engaging persona.

You will maintain storefront presentation, assist with inventory, and support opening/closing duties while delivering exceptional guest service daily.

Qualifications

• Requires on-the-job training or related experience (2 months).
• Must obtain and maintain licenses/certifications per Federal, State, and Gaming regulations.
• Must successfully pass background check.
• Must successfully pass drug screening.
• Must be eighteen (18) years of age.

Responsibilities

• Greets guests, answers the phone, and answers questions accurately and politely.
• Processes sales with a POS system; handles cash and other forms of payment; maintains proper cash drawer balances.
• Directs guests to different areas of the property and supports Player's Card signup.
• Demonstrates product knowledge and uses suggestive selling techniques.
• Maintains clean and organized store and inventories; controls stock levels.
• Displays products per Hard Rock visual standards.
• Performs opening/closing and side duties (cleaning, polishing, sweeping, folding).
• Strives for guest satisfaction by creating memorable experiences.
• Attends meetings and completes follow-up as assigned.

Skills

Customer service

Cash handling

Point of sale

Communication

Attention to detail

Team player

Flexible schedule

Tools

Cash register

Credit card machines

Calculator

Microsoft Word

Microsoft Excel

Job description

Hard Rock Casino Cincinnati is seeking a part-time Sales Associate for the Rock Shop. You will guide guests through their shopping experience, answer questions, process transactions, and promote Player's Cards. The role blends entertainment with retail, requiring product knowledge and a friendly, engaging persona.

You will maintain storefront presentation, assist with inventory, and support opening/closing duties while delivering exceptional guest service daily.