Marketing Operations Representative II - Players Club

Hard Rock Hotel & Casino Ottawa; Cincinnati (OH); On-site; USD 24,000 - 32,000; Full time

Job summary

Hard Rock Casino Cincinnati is seeking Players Club Representatives to deliver the highest level of guest service on the gaming floor and at the Players Club desk. You will sign guests up for the Unity rewards program, share promotions, collect contact information, and help drive guest satisfaction and rated play across all casino promotions.

You will follow handbook policies, uphold uniform standards, and report to the Players Club Supervisor Team, with a focus on creating a welcoming, engaging

Qualifications

• High school diploma and/or guest service experience.
• Must obtain and maintain all licenses / certifications per Federal, State, and Gaming regulations.
• Must successfully pass background check.
• Must successfully pass drug screening.
• Must be twenty-one (21) years of age.

Responsibilities

• Provide the highest level of guest service at Hard Rock Casino Cincinnati.
• Be punctual and at your workstation at shift start.
• Know and communicate information about gaming systems to guests.
• Capture guest contact information (phone numbers and emails).
• Promote Unity benefits and help sign guests up for a card.
• Assist with promotions and events.
• Follow handbook policies and uniform standards.
• Represent the brand in a friendly, approachable manner.
• Report to the Players Club Supervisor Team.
• Other duties as assigned.

Skills

Guest service experience

Communication skills

Punctuality

Education

High school diploma

Job description

Our team members are the key to our company’s success, and their health and well-being, as well as that of their families, is very important to us. We offer a comprehensive benefits package that allows our team members stay healthy, plan for their future and maintain a healthy work-life balance. Benefits may vary with employment status. To see our fill list of Team Member Benefits please visit our career site: www.gotoworkhappy.com/benefits

Job Description:

POSITION SUMMARY:

Players Club Representatives are responsible for providing the highest level of guest service and ensuring that all processes and procedures are followed, and all guidelines/rules issued by the OCCC are executed.

ESSENTIAL FUNCTIONS:

• Be responsible for executing the highest level of guest service at Hard Rock Casino Cincinnati
• Be on-time and at your workstation at the start of your shift
• Know and understand all gaming systems so you can communicate appropriate and correct information to guests
• Obtain 100% on Secret Shops by:
• a. Speaking first, greeting the guest with a positive comment, and sharing their name with the guest b. Asking how they may assist c. Utilizing the guest’s name d. Assisting the guest and assuring that their needs have been met and exceeded e. Upselling an item of the casino f. Sending the guest to their next destination with a positive parting comment
• Representatives are expected to capture phone numbers and email address of guests
• Work the gaming floor when requested a. Telling guests about Unity benefits b. Helping sign guests up for a card c. Helping to increase rated play
• Assist with promotions and events
• Follow the handbook policies including uniform standards
• Approach peers and leaders with a respectful tone
• Know and understand all promotions so you can effectively communicate them to guests
• Able to stand at the Players Club and be approachable, friendly, and outgoing to ensure guests have the best experience at Hard Rock Casino Cincinnati
• This position reports to the Players Club Supervisor Team
• Other duties as assigned

EDUCATION AND /OR EXPERIENCE REQUIREMENTS:

High school diploma and/or guest service experience.

ADDITIONAL REQUIREMENTS: (Licenses, Certifications, Testing, etc):

• Must obtain and maintain all licenses / certifications per Federal, State, and Gaming regulations
• Must successfully pass background check
• Must successfully pass drug screening
• Must be twenty-one (21) years of age