Players Club Concierge & Guest Services

Rt66casino; Albuquerque (NM); Hybrid; USD 36,000 - 52,000; Full time

Job summary

Rt66casino in Albuquerque, NM is seeking a Players Club Representative to deliver outstanding service to Players Club members and gift shop guests while promoting loyalty and supporting retail operations.

Responsibilities include enrolling new members, creating accounts, verifying IDs, educating guests on benefits and promotions, handling POS transactions, balancing cash, restocking merchandise, and maintaining clean displays within a casino setting.

Qualifications

• Requires a high school diploma or GED.
• Minimum of two years of relevant work experience.
• Basic computer proficiency with Microsoft Word, Excel, PowerPoint & Outlook; familiarity with office equipment and systems.

Responsibilities

• Enroll new Players Club members and create member accounts.
• Educate guests on club benefits, promotions, and card usage; promote loyalty programs.
• Process merchandise transactions at the gift shop and assist with POS operations.
• Balance cash drawers and ensure accurate cash handling.
• Maintain clean, organized displays and work areas; support promotional events and guest check-ins.

Skills

Customer service

Enrollment

Cash handling

POS systems

Basic computer skills

Education

High School Diploma or GED

Tools

Microsoft Word

Excel

PowerPoint

Outlook

Kronos

Paramount

OASIS

Job description

Rt66casino in Albuquerque, NM is seeking a Players Club Representative to deliver outstanding service to Players Club members and gift shop guests while promoting loyalty and supporting retail operations.

Responsibilities include enrolling new members, creating accounts, verifying IDs, educating guests on benefits and promotions, handling POS transactions, balancing cash, restocking merchandise, and maintaining clean displays within a casino setting.