Players Club Supervisor: Lead Guest Experience & Events

Isleta Resort & Casino; Albuquerque (NM); Vor Ort; USD 42.000 - 64.000; Vollzeit

Zusammenfassung

Isleta Resort and Casino in Albuquerque, NM seeks a supervisory role to support the Player Development Manager and Players Club Assistant Manager in overseeing Players Club operations, promotions, and special events. The position also covers Box Office responsibilities and related entertainment duties.

Ideal candidates will have strong leadership, English communication, and guest service skills, with prior Players Club experience and supervisory background.

Qualifikationen

• High School Diploma or GED required.
• Two years of Players Club experience required.
• Two years of Supervisory experience required.
• Or an equivalent combination of education, experience and training.

Aufgaben

• Collaborates with Player Development Manager and Players Club Assistant Manager to manage workflow of Players Club operations.
• Supervises setup of special events, promotions, and entertainment.
• Provides input for Players Club program improvement and process changes.
• Participates in department projects, Isleta Resort and Casino promotions, and special events.
• Maintains an open, welcoming atmosphere, promoting skill enhancement.
• Greets guests with courtesy, efficiently issuing complimentary items, selling tickets, and redeeming points.
• Prepares Players Club reports, including database and entertainment reports.
• Promotes a guest services program for Players Club staff.
• Monitors staff performance, behavior, and attendance, administering disciplinary action.
• Ensures proper staffing to exceed Isleta Resort and Casino goals.
• Resolves external guest issues professionally on behalf of management.
• Occasionally handles payroll, employee scheduling, and performs subordinate duties as needed.

Kenntnisse

English communication

Customer service

Interpersonal skills

Leadership

Problem solving

Flexibility

Ausbildung

High School Diploma or GED

Two years of Players Club experience

Two years of Supervisory experience

Or equivalent combination of education, experience, and training

Tools

Microsoft Office

Hold My Ticket

Patron Management applications

Jobbeschreibung

Isleta Resort and Casino in Albuquerque, NM seeks a supervisory role to support the Player Development Manager and Players Club Assistant Manager in overseeing Players Club operations, promotions, and special events. The position also covers Box Office responsibilities and related entertainment duties.

Ideal candidates will have strong leadership, English communication, and guest service skills, with prior Players Club experience and supervisory background.