Player Club Associate — Guest Experience & Promotions

Tesuque Casino

Santa Fe (NM)

On-site

USD 19,286 - 24,796

Full time

14 days+

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Job summary

Tesuque Casino in Santa Fe, NM seeks a friendly Players Club Representative to enroll guests in the casino’s loyalty program and deliver outstanding guest service. You will explain brochures, rewards, point redemptions, upcoming events, and current promotions to guests on the casino floor.

Excellent verbal and written English are essential; bilingual abilities are a plus. Native American preference is noted.

Qualifications

High school diploma or equivalent.
Prefer experience with Aristocrat Oasis and Micros POS.
Must possess excellent verbal and written English communication skills, bi-lingual preferred.

Responsibilities

Greet customers and create a good first impression.
Create relationships with guests that lead to repeat business.
Ability to evaluate customer's information to determine if qualification criteria has been met with various casino promotions.
Input data from guest’s application into player tracking system.
Issue cards and explain program to all new club members.
Promote new club membership on the casino floor.
Assist casino marketing in events and promotions.
Generate cash vouchers & prize redemption vouchers.
Keep player’s club booth in a neat and orderly appearance.
Provide comprehensive event & promotion information to guests.
Dress/Work in a professional manner and capacity as a team member.
Promote effective teamwork and communication with supervisors while solving customer complaints.
Adhere to company policies and procedures.