Casino Players Club Concierge

Santa Ana Star Casino Hotel

Santa Ana Pueblo (NM)

On-site

USD 40,000 - 56,000

Full time

31 hours ago

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Job summary

Santa Ana Star Casino Hotel is seeking a Players Club Representative in Santa Ana Pueblo, NM. The role involves welcoming guests, enrolling members, and communicating casino services and promotions with a friendly, high-quality service approach.

The position requires excellent verbal communication, strong customer service skills, and the ability to handle transactions and phone inquiries. A smartphone and computer familiarity are essential.

Qualifications

High School Diploma or equivalent.
Excellent verbal communication and interpersonal skills.
Knowledge of computers and the ability to learn new programs.

Responsibilities

Greet guests and provide information about player club membership and services.
Initiate new-member enrollments and verify guest data accurately.
Handle guest inquiries and resolve concerns regarding services and promotions.
Answer phones and route calls professionally and promptly.
Conduct transactions including memberships, coupons, and tickets.
Maintain awareness of events and activities relevant to the department.

Skills

Verbal communication

Customer service

Team player

Multitasking

Problem solving

Attention to detail

Confidentiality

Cash handling

Education

High School Diploma

Tools

Smartphone usage

Computers

Job description

The position requires excellent verbal communication, strong customer service skills, and the ability to handle transactions and phone inquiries. A smartphone and computer familiarity are essential.

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