Player Services Shift Supervisor

Colonial-Downs-; Richmond (VA); On-site; USD 50,000 - 70,000; Full time

Job summary

Colonial Downs Group LLC is hiring a Shift Manager of Player Services at Rosie’s Richmond. The role leads the Player Services team, ensuring guest satisfaction, accurate data entry for Players Club and adherence to internal controls, policies, and state regulations.

The position demands strong supervision, cash handling, and teamwork in a fast-paced environment. Responsibilities include staff coaching, scheduling, and maintaining game and customer service standards while safeguarding company

Qualifications

• High school diploma or GED required.
• Proficiency in Excel and Word preferred.

Responsibilities

• Provides exceptional guest service and motivates team members.
• Supervises department standards, staffing, budgeting, and operations.
• Maintains knowledge of player tracking system software.
• Performs Main Banker or Cashier/Teller duties as needed.
• Ensures compliance with gaming regulations and company policies.

Skills

Regulatory compliance

Staff supervision

Cash handling

Customer service

Data entry

Education

High school diploma or GED

Virginia Racing Commission License

Job description

Colonial Downs Group LLC is hiring a Shift Manager of Player Services at Rosie’s Richmond. The role leads the Player Services team, ensuring guest satisfaction, accurate data entry for Players Club and adherence to internal controls, policies, and state regulations.

The position demands strong supervision, cash handling, and teamwork in a fast-paced environment. Responsibilities include staff coaching, scheduling, and maintaining game and customer service standards while safeguarding company