Players Club Representative

Rosie’s Gaming and Colonial Downs; Richmond (VA); On-site; USD 21,000 - 25,000; Full time

Job summary

Rosie’s Gaming Emporium – Richmond is seeking a Players Club Representative in Richmond, VA. The role handles guest transactions, operates the Players Card database, and supports loyalty programs. It requires attention to cash handling, data entry, and compliance with gaming policies.

The position offers $15.00 per hour plus tips, with responsibilities across facilitating transactions, ensuring accuracy, and delivering friendly guest service in a busy gaming environment.

Qualifications

• High school diploma or equivalent required.
• Minimum of three months cash handling experience preferred.
• Must obtain and maintain Virginia Racing Commission License.

Responsibilities

• Verify money, coin transactions and check cashing.
• Process jackpots and cash gaming vouchers for cash.
• Handle guest financial transactions and balance funds.
• Maintain accuracy and security of cash inventory.

Skills

Verbal and written communication

Computer skills (MS Office)

Professional demeanor

Cash handling skills

Gaming regulations knowledge

Education

High school diploma or equivalent

Cash handling experience (3 months) preferred

Job description

Title: Players Club Representative

Requisition ID#: 4968

Location: Richmond, VA, US, 23225

Property: Rosie’s Gaming Emporium – Richmond

Pay Range: $15.00 per hour plus tips

Colonial Downs Group (CDG) is owned and operated by Churchill Downs Incorporated and consists of several different brands across Virginia: Colonial Downs Racetrack, Rosie’s Gaming Emporium, Rosie’s Game Room, Virginia Horseplay, Roseshire Gaming Parlor and The Rose Gaming Resort. CDG is an inclusive and fun place to work. We celebrate unique approaches and points of view. We believe diversity is a mindset that drives excellence. We’re always learning, evolving, and growing. We innovate through mutual respect of ideas and collaboration. This allows us to build a common language that inspires our team members and propels us toward the achievement of our vision.

Job Summary

The Players Services Representative performs all transactions presented. Serves as guest contact and key data entry clerk for Players Card database information.

Compensation: $15.00 per hour plus tips

Essential Duties And Responsibilities

• Responsible for performing verifications on loose and bundled money, coin transactions and check cashing.
• Processes jackpots, cashes checks, redeems valid gaming vouchers received from guests for an equivalent amount of cash and redeems gaming vouchers for cash. Other transactions may occur.
• Works as Player Services Representative, Mutuel Teller, and/or Count Room Attendant as needed.
• Safeguards company assets and adheres to all player services policies and procedures to include Internal Control Policies and Procedures, state regulations, Bank Securities Act, Title 31 Rules and Regulations, and the company’s Responsible Gaming Plan.
• Maintains and is held accountable for all funds entrusted on an assigned shift
• Balances all money transactions and paperwork
• Handle guest financial transactions
• Monitors for fraud, forged/counterfeit currency and/or vouchers
• Balances all funds under his/her responsibility and prepare reconciliation reports accordingly
• Ensures that the cash inventory is always well secured
• Identifies and gathers information on valuable guests through observation, analysis, personal contact, and service
• Executes guest loyalty, relationships, and direct marketing programs. Provides services to respond to guest requirements
• Accurately and efficiently performs data entry tasks associated with Players Club memberships
• Records and reports databased information to management; may assist in updating database files
• Possesses and maintains thorough knowledge of all special events, promotions, advertising campaigns and community events
• Must have knowledge of the player tracking system software
• Follows all standard operating procedures and cash handling procedures
• Issues food coupons, up to authorized limit, to guests
• Resolves problems that are within the position's scope of authority and recommends courses of action to resolve problems that are beyond the scope of authority to the position supervisor.

#Rosies

Required Skills And Abilities

• Excellent verbal and written communication skills
• Proficiency in computer skills, including Microsoft Office, preferred.
• Professional demeanor and ability to communicate well with the public.
• Knowledge of cash handling skills
• Knowledge of gaming regulations, compliance requirements, and best practices

Education And Experience

• High school diploma or equivalent required
• Minimum of three (3) months cash handling experience preferred in related field.
• A combination of education and experience may be considered
• Must obtain and maintain valid Virginia Racing Commission License

Physical Requirements & Working Conditions

• The Team Member may be required to stand and walk for extended periods of time.
• While performing the duties of this job, the Team Member is frequently required to sit or stand; walk; use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl; and talk or hear.
• The Team Member may be required to lift and/or move up to 50 pounds.
• The Team Member may be required to work long hours, including nights, weekends, and holidays.
• The noise level in the work environment is usually moderate to loud.
• The work environment may vary in levels of crowds, noise and flashing lights depending on the assigned station and guest volume.

The physical demands described here are representative of those that must be met by a Team Member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or disability.

Work With Us

Churchill Downs Incorporated is an inclusive and fun place to work. We celebrate unique approaches and points of view. We believe diversity is a mindset that drives excellence. We’re always learning, evolving and growing. We innovate through mutual respect of ideas and collaboration. This allows us to build a common language that inspires our team members and propels us toward the achievement of our vision.

Nearest Major Market

Richmond