Gaming Operations Shift Lead

Rosie’s Gaming and Colonial Downs; Richmond (VA); On-site; USD 47,000 - 63,000; Full time

Job summary

Rosie’s Gaming Emporium – Richmond, part of Colonial Downs Group, seeks a Shift Manager of Games to support daily operations, ensure compliance with Virginia Racing Commission rules, and drive profitability of the gaming department.

On-site leadership will involve hiring and training staff, scheduling shifts, monitoring payouts, and coordinating with department managers to deliver excellent guest service and smooth operation.

Qualifications

• Minimum high school diploma or equivalent.
• At least 2 years in a supervisory role in a high-volume environment.
• Must obtain and maintain a valid racing license.

Responsibilities

• Assist with hiring, training, development, and efficient management of the gaming operations staff.
• Plan workloads and staff assignments; train, motivate, and evaluate staff.
• Maintain department standards and payroll processes; oversee staffing and payroll.

Skills

Verbal and written communication

Guest service

Conflict resolution

Money handling

Stress management

Gaming regulations compliance

Education

High school diploma or equivalent

2+ years supervisory experience

Job description

Rosie’s Gaming Emporium – Richmond, part of Colonial Downs Group, seeks a Shift Manager of Games to support daily operations, ensure compliance with Virginia Racing Commission rules, and drive profitability of the gaming department.

On-site leadership will involve hiring and training staff, scheduling shifts, monitoring payouts, and coordinating with department managers to deliver excellent guest service and smooth operation.