Player Rewards Lead - Casino Guest Experience

Delaware North; Cross Lanes (WV); On-site; USD 19,000 - 28,000; Full time

Benefits offered by this job

Weekly pay

Training and development opportunities

Employee discounts

Flexible work schedules

Job summary

Delaware North Gaming in Cross Lanes, West Virginia, is hiring a full-time Player Rewards Supervisor. You will oversee guest services operations, ensure guest needs are met, and manage training and scheduling for the team, while following marketing plans and promotions.

The role requires a high school diploma or GED, at least 2 years of supervisory guest-service experience, and the ability to obtain a state gaming license; familiarity with casino marketing systems and MS Office is preferred.

Qualifications

• High school diploma or GED required.
• Minimum of 2 years of supervisory experience in the guest service field.
• Experience in casino marketing systems preferred.
• Must be able to obtain a state gaming license.

Responsibilities

• Adhere to marketing plans and implement promotions and giveaways as directed.
• Develop logs and maintain an efficient stock of materials necessary.
• Investigate and resolve guest complaints and issues in a timely manner.
• Maintain strict confidential guidelines concerning all guest interactions and records.
• Implement training, evaluation, and scheduling of team members and conduct yearly reviews, goal requirements, and necessary paperwork in a timely manner.

Skills

Supervisory experience

Guest service

Communication skills

Education

High school diploma or GED

Tools

Microsoft Office Suite

Job description

Delaware North Gaming in Cross Lanes, West Virginia, is hiring a full-time Player Rewards Supervisor. You will oversee guest services operations, ensure guest needs are met, and manage training and scheduling for the team, while following marketing plans and promotions.

The role requires a high school diploma or GED, at least 2 years of supervisory guest-service experience, and the ability to obtain a state gaming license; familiarity with casino marketing systems and MS Office is preferred.