Players Services Representative, Wheeling Island Casino

Delaware North; Wheeling (WV); On-site; USD 18,000 - 25,000; Full time

Benefits offered by this job

Weekly pay

Training opportunities

Employee discounts

Flexible work schedules

Health insurance

401(k) match

Job summary

Delaware North Gaming at Wheeling Island Casino in Wheeling, West Virginia, is hiring full-time and part-time Player Club Representatives to assist guests with all Player Rewards Program transactions in a friendly, professional manner. The position includes updating member information, distributing rewards, supporting games and drawings, and maintaining confidentiality.

No experience or diploma is required; you must be able to obtain a state gaming license and work evenings, weekends, holidays,

Qualifications

• No experience or diploma required.
• Ability to obtain and maintain a state gaming license.
• Basic computer skills including word processing, spreadsheets, database and POS system.
• Ability to work evenings, weekends, holidays, and special events.

Responsibilities

• Provide information, cards, promotional items, and other rewards to program members.
• Update and enter member information into the database.
• Assist with the execution of games, contests, drawings, and giveaways.
• Maintain strict confidential guidelines in all customer interactions and records.
• Utilize active listening skills to defuse emotionally charged situations.

Skills

Customer service

Active listening

Clear communication

Tools

POS system

Database entry

Job description

The opportunity

Delaware North Gaming is searching for full-time and part-time Player Club Representatives to join our team at Wheeling Island Casino in Wheeling, West Virginia. As a Player Club Representative, you will be responsible for assisting guests in all Player Rewards Program transactions in a friendly and professional manner.

Pay

$15.00 - $15.00 / hour

Information on our comprehensive benefits package can be found at https://careers.delawarenorth.com/whatweoffer.

What we offer

We care about our team member’s personal and professional well-being. Delaware North provides a benefits package designed to give you the comfort, safety, and security you need to deliver exceptional experiences for our guests. All team members receive benefits including:

• Weekly pay
• Training and development opportunities
• Employee discounts
• Flexible work schedules

Eligible team members may also receive: health, dental, and vision insurance, 401(k) with company match, paid vacation days and holidays, paid parental bonding leave, employee assistance program, and tuition and/or professional certification reimbursement.

What will you do?

• Provide information, cards, promotional items, and other rewards to program members
• Update and enter member information into the database
• Assist with the execution of games, contests, drawings, and give-aways
• Maintain strict confidential guidelines in all customer interactions and records
• Utilize active listening skills to defuse emotionally charged situations

More about you

• No experience or diploma required
• Ability to obtain and maintain a state gaming license required
• Basic computer skills including word processing, spreadsheets, database and point-of-sale system preferred
• Ability to work evenings, weekends, holidays, and special events

Physical requirements

• Standing for extended periods of time
• Ability to lift up to 25 pounds

Shift details

Days
Evenings
Holidays
Weekends
8hr shift

Who we are

Wheeling Island Hotel-Casino-Racetrack in Wheeling, West Virginia, is a Delaware North-owned-and-operated regional gaming destination featuring 1,300 electronic gaming machines, 22 table games, live greyhound racing, and simulcast wagering. Wheeling Island also features a 151-room hotel, many dining options, and a 1,000-seat showroom.

Our business is all about people, and that includes you. At Delaware North, you’re not just part of a team — you’re part of a global legacy: a family-owned company with 100+ years of history behind it. Our operations span the world, offering you unique paths to growth and success.

Who says you can’t love where you work? With jobs in iconic sports arenas, stunning national parks, exciting casinos, and more, we pride ourselves on giving the world great times in great places. And whether you’re interested in restaurants, hotels, sports, gaming, operations, or retail, part-time or full-time, we’re invested in helping you achieve your career goals.

Together, we’re shaping the future of hospitality — come grow with us!

Delaware North, along with its subsidiaries, is an equal opportunity employer, showcasing job opportunities and considering applicants for all positions without regard to race, color, religion, sex, gender identity, national origin, age, disability, protected veteran status, sexual orientation, or any other legally protected status.