Player Rewards Supervisor

Delaware North at Mardi Gras Casino & Resort; Cross Lanes (WV); On-site; USD 19,000 - 28,000; Full time

Benefits offered by this job

Weekly pay

Training and development opportunities

Employee discounts

Flexible work schedules

Health, dental, and vision insurance

401(k) with company match

Paid vacation days and holidays

Tuition reimbursement

Job summary

Delaware North at Mardi Gras Casino & Resort in Cross Lanes, West Virginia is seeking a full-time Player Rewards Supervisor. You will oversee guest services, implement promotions, and ensure guest satisfaction while maintaining confidentiality and staff scheduling.

The role requires supervisory experience and the ability to obtain a state gaming license. The position offers weekly pay, training opportunities, employee discounts, flexible schedules, and a comprehensive benefits package.

Qualifications

• High school diploma or GED required.
• Minimum of 2 years of supervisory experience in the guest service field.
• Experience in casino marketing systems preferred.

Responsibilities

• Adhere to marketing plans and implement promotions and giveaways as directed.
• Develop logs and maintain an efficient stock of materials necessary.
• Investigate and resolve guest complaints and issues in a timely manner.
• Maintain strict confidential guidelines concerning all guest interactions and records.
• Implement training, evaluation, and scheduling of team members and conduct yearly reviews, goal requirements, and necessary paperwork in a timely manner.

Skills

Supervisory experience in guest server

Customer service

Microsoft Office Suite

Team leadership

Education

High school diploma or GED

Tools

Microsoft Office Suite

Job description

The opportunity

Delaware North Gaming is hiring a full-time Player Rewards Supervisor to join our team at Mardi Gras Casino in Cross Lanes, West Virginia. As a Player Rewards Supervisor, you will be responsible for overseeing operations and ensuring that guest needs are being met in a positive manner.

If you are looking for a role offering teamwork, excitement, and career growth, apply now.

Pay

$17.00 – $17.00 / hour

Information on our comprehensive benefits package can be found at https://careers.delawarenorth.com/whatweoffer.

What we offer

We care about our team member’s personal and professional well-being. Delaware North provides a benefits package designed to give you the comfort, safety, and security you need to deliver exceptional experiences for our guests. All team members receive benefits including:

• Weekly pay
• Training and development opportunities
• Employee discounts
• Flexible work schedules

Eligible team members may also receive: health, dental, and vision insurance, 401(k) with company match, paid vacation days and holidays, paid parental bonding leave, employee assistance program, and tuition and/or professional certification reimbursement.

What will you do?

• Adhere to marketing plans and implement promotions and giveaways as directed
• Develop logs and maintain an efficient stock of materials necessary
• Investigate and resolve guest complaints and issues in a timely manner
• Maintain strict confidential guidelines concerning all guest interactions and records
• Implement training, evaluation, and scheduling of team members and conduct yearly reviews, goal requirements, and necessary paperwork in a timely manner

More about you

• High school diploma or GED required
• Minimum of 2 years of supervisory experience in the guest service field
• Experience in casino marketing systems preferred
• Must be able to obtain a state gaming license
• Working knowledge of Microsoft Office Suite

Physical requirements

• Ability to lift up to 30 pounds occasionally
• Able to stand for up to 8 hours a day
• Weekends, holidays, and swing shifts may be required

Shift details

Evenings
Split shift
Holidays
Every weekend
10hr shift
8hr shift

Source: Hospitality Online