Player Club Concierge - Rewards & Guest Experience

Delaware North; Wheeling (WV); On-site; USD 18,000 - 25,000; Full time

Benefits offered by this job

Weekly pay

Training opportunities

Employee discounts

Flexible work schedules

Health insurance

401(k) match

Job summary

Delaware North Gaming at Wheeling Island Casino in Wheeling, West Virginia, is hiring full-time and part-time Player Club Representatives to assist guests with all Player Rewards Program transactions in a friendly, professional manner. The position includes updating member information, distributing rewards, supporting games and drawings, and maintaining confidentiality.

No experience or diploma is required; you must be able to obtain a state gaming license and work evenings, weekends, holidays,

Qualifications

• No experience or diploma required.
• Ability to obtain and maintain a state gaming license.
• Basic computer skills including word processing, spreadsheets, database and POS system.
• Ability to work evenings, weekends, holidays, and special events.

Responsibilities

• Provide information, cards, promotional items, and other rewards to program members.
• Update and enter member information into the database.
• Assist with the execution of games, contests, drawings, and giveaways.
• Maintain strict confidential guidelines in all customer interactions and records.
• Utilize active listening skills to defuse emotionally charged situations.

Skills

Customer service

Active listening

Clear communication

Tools

POS system

Database entry

Job description

Delaware North Gaming at Wheeling Island Casino in Wheeling, West Virginia, is hiring full-time and part-time Player Club Representatives to assist guests with all Player Rewards Program transactions in a friendly, professional manner. The position includes updating member information, distributing rewards, supporting games and drawings, and maintaining confidentiality.

No experience or diploma is required; you must be able to obtain a state gaming license and work evenings, weekends, holidays,