Player Rewards Supervisor, Mardi Gras Casino

Delaware North; Cross Lanes (WV); On-site; USD 19,000 - 28,000; Full time

Benefits offered by this job

Weekly pay

Training and development opportunities

Employee discounts

Flexible work schedules

Job summary

Delaware North Gaming in Cross Lanes, West Virginia, is hiring a full-time Player Rewards Supervisor. You will oversee guest services operations, ensure guest needs are met, and manage training and scheduling for the team, while following marketing plans and promotions.

The role requires a high school diploma or GED, at least 2 years of supervisory guest-service experience, and the ability to obtain a state gaming license; familiarity with casino marketing systems and MS Office is preferred.

Qualifications

• High school diploma or GED required.
• Minimum of 2 years of supervisory experience in the guest service field.
• Experience in casino marketing systems preferred.
• Must be able to obtain a state gaming license.

Responsibilities

• Adhere to marketing plans and implement promotions and giveaways as directed.
• Develop logs and maintain an efficient stock of materials necessary.
• Investigate and resolve guest complaints and issues in a timely manner.
• Maintain strict confidential guidelines concerning all guest interactions and records.
• Implement training, evaluation, and scheduling of team members and conduct yearly reviews, goal requirements, and necessary paperwork in a timely manner.

Skills

Supervisory experience

Guest service

Communication skills

Education

High school diploma or GED

Tools

Microsoft Office Suite

Job description

The opportunity

Delaware North Gaming is hiring full-time Player Rewards Supervisor to join our team at Mardi Gras Casino in Cross Lanes, West Virginia. As a Player Rewards Supervisor, you will be responsible for overseeing operations and ensuring that guest needs are being met in a positive manner.

Pay

$17.00 - $17.00 / hour

Information on our comprehensive benefits package can be found at https://careers.delawarenorth.com/whatweoffer.

What we offer

We care about our team member’s personal and professional well-being. Delaware North provides a benefits package designed to give you the comfort, safety, and security you need to deliver exceptional experiences for our guests. All team members receive benefits including:

• Weekly pay


• Training and development opportunities


• Employee discounts


• Flexible work schedules

Eligible team members may also receive: health, dental, and vision insurance, 401(k) with company match, paid vacation days and holidays, paid parental bonding leave, employee assistance program, and tuition and/or professional certification reimbursement.

What will you do?

• Adhere to marketing plans and implement promotions and giveaways as directed


• Develop logs and maintain an efficient stock of materials necessary


• Investigate and resolve guest complaints and issues in a timely manner


• Maintain strict confidential guidelines concerning all guest interactions and records


• Implement training, evaluation, and scheduling of team members and conduct yearly reviews, goal requirements, and necessary paperwork in a timely manner

More about you

• High school diploma or GED required


• Minimum of 2 years of supervisory experience in the guest service field


• Experience in casino marketing systems preferred


• Must be able to obtain a state gaming license


• Working knowledge of Microsoft Office Suite

Physical requirements

• Ability to lift up to 30 pounds occasionally


• Able to stand for up to 8 hours a day


• Weekends, holidays, and swing shifts may be required

Shift details

Evenings
Split shift
Holidays
Every weekend
10hr shift
8hr shift

Who we are

Delaware North operates Mardi Gras Casino and Resort dating back to 2018. Located 14 miles west of Charleston, West Virginia, Mardi Gras features more than 25 table games, a poker room, more than 850 slot machines, live greyhound racing, and off-track betting for both greyhound and horse racing; several restaurants and a 150-room hotel.

Our business is all about people, and that includes you. At Delaware North, you’re not just part of a team — you’re part of a global legacy: a family-owned company with 100+ years of history behind it. Our operations span the world, offering you unique paths to growth and success.

Who says you can’t love where you work? With jobs in iconic sports arenas, stunning national parks, exciting casinos, and more, we pride ourselves on giving the world great times in great places. And whether you’re interested in restaurants, hotels, sports, gaming, operations, or retail, part-time or full-time, we’re invested in helping you achieve your career goals.

Together, we’re shaping the future of hospitality — come grow with us!

Delaware North, along with its subsidiaries, is an equal opportunity employer, showcasing job opportunities and considering applicants for all positions without regard to race, color, religion, sex, gender identity, national origin, age, disability, protected veteran status, sexual orientation, or any other legally protected status.