Player Rewards & Guest Experience Lead

Delaware North at Mardi Gras Casino & Resort; Cross Lanes (WV); On-site; USD 19,000 - 28,000; Full time

Benefits offered by this job

Weekly pay

Training and development opportunities

Employee discounts

Flexible work schedules

Health, dental, and vision insurance

401(k) with company match

Paid vacation days and holidays

Tuition reimbursement

Job summary

Delaware North at Mardi Gras Casino & Resort in Cross Lanes, West Virginia is seeking a full-time Player Rewards Supervisor. You will oversee guest services, implement promotions, and ensure guest satisfaction while maintaining confidentiality and staff scheduling.

The role requires supervisory experience and the ability to obtain a state gaming license. The position offers weekly pay, training opportunities, employee discounts, flexible schedules, and a comprehensive benefits package.

Qualifications

• High school diploma or GED required.
• Minimum of 2 years of supervisory experience in the guest service field.
• Experience in casino marketing systems preferred.

Responsibilities

• Adhere to marketing plans and implement promotions and giveaways as directed.
• Develop logs and maintain an efficient stock of materials necessary.
• Investigate and resolve guest complaints and issues in a timely manner.
• Maintain strict confidential guidelines concerning all guest interactions and records.
• Implement training, evaluation, and scheduling of team members and conduct yearly reviews, goal requirements, and necessary paperwork in a timely manner.

Skills

Supervisory experience in guest server

Customer service

Microsoft Office Suite

Team leadership

Education

High school diploma or GED

Tools

Microsoft Office Suite

Job description

Delaware North at Mardi Gras Casino & Resort in Cross Lanes, West Virginia is seeking a full-time Player Rewards Supervisor. You will oversee guest services, implement promotions, and ensure guest satisfaction while maintaining confidentiality and staff scheduling.

The role requires supervisory experience and the ability to obtain a state gaming license. The position offers weekly pay, training opportunities, employee discounts, flexible schedules, and a comprehensive benefits package.