Player Club Concierge & Promotions Host

Fantasy Springs Resort Casino; Indio (CA); On-site; USD 22,000 - 30,000; Full time

Job summary

Fantasy Springs Resort Casino in Indio, CA is seeking a Guest Club Services Associate to provide friendly, consistent service and uphold excellent standards of performance at the Players Club.

You will assist with casino promotions, enter new memberships, validate eligibility, manage guest inquiries, and support hosts during events, while maintaining composure under pressure and delivering top-tier hospitality.

Qualifications

• Must be able to maintain composure and deliver top‑tier customer service in a fast‑paced environment.
• Ability to adapt to multiple tasks and guest requests with professionalism.
• Proven ability to work flexible shifts including days, evenings, weekends and holidays.

Responsibilities

• Enter and promote Club memberships for guests.
• Assist with casino promotions and special events.
• Validate Player Club eligibility for new gaming patrons.
• Provide high quality customer service and hospitality to guests at the Players Club.
• Answer phones and assist guests with questions; greet and direct guests as needed.
• Announce promotions and events using the overhead system.
• Represent the Club as an ambassador on the casino floor.

Skills

Customer service

Composure under pressure

Shift flexibility

Dexterity

Education

High School Diploma or GED

Job description

Fantasy Springs Resort Casino in Indio, CA is seeking a Guest Club Services Associate to provide friendly, consistent service and uphold excellent standards of performance at the Players Club.

You will assist with casino promotions, enter new memberships, validate eligibility, manage guest inquiries, and support hosts during events, while maintaining composure under pressure and delivering top-tier hospitality.