Guest Services & Membership Concierge

Casino Pauma; Pauma (CA); On-site; USD 32,000 - 52,000; Full time

Job summary

Pauma Band of Mission Indians is seeking a Guest Services Associate to sign up members, explain club benefits, and manage point redemption and promotions. You will handle merchandise, cash, and vouchers while delivering friendly, accurate service on the casino floor.

The role requires a High School Diploma or GED, basic computer skills, and the ability to work a flexible schedule in a fast-paced environment.

Qualifications

• High school diploma or GED required.
• Ability to work a flexible schedule.
• Experience in guest service or retail preferred.
• Basic computer skills and typing up to 30 wpm.

Responsibilities

• Input and update player information in the computer system.
• Sign up new members at the club counter or casino floor.
• Explain club benefits and promotions to guests.
• Issue points, merchandise, vouchers and promotional cash.
• Assist with promotions and special events, and merchandise sales.
• Operate Micros system and maintain cash bank.
• Assist with memberships and group programs.
• Adapt to new guest service procedures and perform under pressure.
• Perform other duties as assigned.

Skills

Customer service

Guest interaction

Cash handling

Point of sale

Communication

Education

High School Diploma or GED

Tools

Micros POS

Job description

Pauma Band of Mission Indians is seeking a Guest Services Associate to sign up members, explain club benefits, and manage point redemption and promotions. You will handle merchandise, cash, and vouchers while delivering friendly, accurate service on the casino floor.

The role requires a High School Diploma or GED, basic computer skills, and the ability to work a flexible schedule in a fast-paced environment.