Guest Experience & Loyalty Host

Spotlight 29 Casino; Coachella (CA); Presencial; USD 42 000 - 52 000; Tempo integral

Resumo da oferta

Spotlight 29 Casino in Coachella, CA seeks a dedicated professional to coordinate the workflow of Player Development across the property, ensuring seamless guest experiences.

You will act as a liaison between the Player Development Host and the Player’s Club Representative, support casino marketing initiatives, and uphold the highest service standards while maintaining confidentiality and compliance with internal controls.

Qualificações

• Excellent customer relations and communication abilities.
• Strong interpersonal skills and ability to resolve conflicts professionally.
• Attention to detail and organizational capabilities.

Responsabilidades

• Coordinate workflow of Player Development across the property.
• Deliver Five Star Experience to Guests and Team Members.
• Serve as liaison between Player Development Host and Player’s Club Representative.
• Collaborate with Casino Marketing to accommodate guests.
• Maintain confidentiality of guest files and casino information.
• Ensure compliance with internal controls and standards.

Conhecimentos

Customer service

Communication

Interpersonal skills

Conflict resolution

Attention to detail

Formação académica

High school diploma

Descrição da oferta de emprego

Spotlight 29 Casino in Coachella, CA seeks a dedicated professional to coordinate the workflow of Player Development across the property, ensuring seamless guest experiences.

You will act as a liaison between the Player Development Host and the Player’s Club Representative, support casino marketing initiatives, and uphold the highest service standards while maintaining confidentiality and compliance with internal controls.