Platform TAM | AI-Driven Client Success (Hybrid)

Integral Ad Science, Inc.; New York (NY); Hybrid; USD 67,000 - 115,000; Full time

Job summary

Integral Ad Science in Chicago, IL / New York, NY is seeking a Platform Technical Account Manager to own the post-sales technical relationship for key clients. You will guide adoption, monitor SLAs, and act as a trusted advisor on best practices in ad tech.

This fluid, cross-functional role requires coordination with Product, Engineering, Sales, and BD, training teams on new AI features, and driving automation to improve client workflows. Occasional client travel may be required.

Qualifications

• As a Platform Technical Account Manager, you own post-sales technical relationships with key clients.
• You will monitor SLAs, guide adoption of IAS products, and drive automation for workflows.
• You will collaborate across Product, Engineering, Sales, and BD to meet client objectives.
• You thrive in fluid roles with evolving responsibilities and undefined playbooks.
• You translate business challenges into technical solutions and communicate effectively with clients.

Responsibilities

• Technical Advocacy & Service SLA Management: act as main technical contact for clients and guide product adoption.
• Workflow Automation: identify processes for automation and implement AI-driven solutions.
• Proactive Support: monitor client health, flag anomalies, and position clients for success.
• Enablement & Training: deliver sessions and materials to upskill client teams on AI features.
• Continuous Improvement: relay client feedback to Product/Engineering for smarter workflows.
• Cross-Functional Collaboration: work with internal teams to support account growth and resolve escalations.

Skills

TAM experience

SaaS/ad tech

AI/automation knowledge

Analytical skills

Client communication

Cross-functional collaboration

Education

BA/BS

Job description

Integral Ad Science in Chicago, IL / New York, NY is seeking a Platform Technical Account Manager to own the post-sales technical relationship for key clients. You will guide adoption, monitor SLAs, and act as a trusted advisor on best practices in ad tech.

This fluid, cross-functional role requires coordination with Product, Engineering, Sales, and BD, training teams on new AI features, and driving automation to improve client workflows. Occasional client travel may be required.