Strategic Technical Account Manager — Enterprise AI Testing (Remote)
WeHireYou
A complete application in a minute — tailored resume and cover letter, ready to send.
Job summary
mabl is seeking a Technical Account Manager (TAM) to drive strategic relationships with large enterprise customers and ensure successful adoption of our AI-powered testing platform. You will act as the primary technical liaison, guiding implementations, resolving issues, and collaborating with Sales, Customer Success, and Support to maximize value.
You’ll travel to customer sites as needed and may work remotely or onsite within US time zones.
Qualifications
- Experience managing enterprise customer relationships and driving outcomes.
- Strong communication and problem-solving skills with a customer-first mindset.
- Familiarity with frontend web technologies and APIs.
- Understanding of DevOps and test automation tools is a plus.
- Experience with AI/ML concepts as they relate to software quality.
Responsibilities
- Nurture strategic relationships with business and technical stakeholders at large customers.
- Guide successful implementations and deepening of customers' investment in mabl.
- Troubleshoot issues and act as escalation point between customers and mabl ecosystem.
- Coordinate with Sales, CS, and Support to identify trends and opportunities for engagement.
- Advocate for customer success through feedback and participation in QBRs.
Skills
Tools
Job description
mabl is seeking a Technical Account Manager (TAM) to drive strategic relationships with large enterprise customers and ensure successful adoption of our AI-powered testing platform. You will act as the primary technical liaison, guiding implementations, resolving issues, and collaborating with Sales, Customer Success, and Support to maximize value.
You’ll travel to customer sites as needed and may work remotely or onsite within US time zones.
'/%3e%3cpath%20d='M101.744%2012.4726L102.894%2016.1947L99.0021%2013.2201L101.744%2012.4726ZM105.3%208.40937H100.488L99.0026%203.59473L97.5116%208.41047L92.7%208.40385L96.5965%2011.3834L95.1055%2016.1942L99.0021%2013.2196L101.408%2011.3834L105.3%208.40992V8.40937Z'%20fill='white'/%3e%3cdefs%3e%3clinearGradient%20id='paint0_linear_5593_1381'%20x1='90'%20y1='9.44471'%20x2='99'%20y2='9.44471'%20gradientUnits='userSpaceOnUse'%3e%3cstop%20stop-color='%2300AD70'/%3e%3cstop%20offset='0.998594'%20stop-color='%2300B67A'/%3e%3cstop%20offset='1'%20stop-color='%23DCDCE6'/%3e%3c/linearGradient%3e%3c/defs%3e%3c/svg%3e){kind=small}
