Senior Platform TAM - AI-Driven Client Success

Integral Ad Science, Inc.

Chicago (IL)

Hybrid

USD 68,000 - 115,000

Full time

14 days+

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Benefits offered by this job

Paid time off

Health insurance

401k with employer matching

Job summary

Integral Ad Science, Inc. is seeking a Platform Technical Account Manager to own post-sales technical relationships for key clients. You will serve as the primary technical contact, guiding adoption of IAS products and ensuring SLA compliance across projects.

You will drive AI-driven automation, monitor client health, and deliver training to client teams on new features and integrations, while collaborating with Product and Engineering to feed back improvements.

Qualifications

5+ years in TAM, platform support, or technical client success (ad tech or SaaS).
Experience with major social platforms (e.g., Meta, TikTok, YouTube) and managing ongoing technical operations.
Hands-on experience with AI tools and AI-driven automation in digital media.
Strong analytical, troubleshooting, and client communication skills with proven SLA management.
Ability to translate business challenges into technical solutions across Product, Engineering, Sales, and BD.

Responsibilities

Serve as the main technical point of contact for key clients, delivering guidance on adopting IAS product offerings and managing SLAs.
Audit processes and implement AI-driven automation to streamline operations.
Monitor client health metrics, flag issues, and ensure client success.
Deliver training sessions and materials to upskill client teams on AI features and integrations.
Gather client feedback and advocate for new automation capabilities with Product and Engineering.
Collaborate across internal teams to support account growth and resolve escalations.