Remote Senior Technical Account Manager - AI, SaaS

Jobgether; United States; Remote; USD 67,000 - 86,000; Full time

Benefits offered by this job

Bonus/variable compensation

Equity opportunities

Health benefits

Parental leave

Remote work model

Professional development stipend

Job summary

Jobgether seeks a Technical Account Manager to serve as the primary technical contact for assigned customers, aligning solutions with business objectives. You will build trusted relationships with customer stakeholders and internal teams, troubleshoot API and AI-related tech, and coordinate incident responses while driving adoption and value across platforms.

You will travel to customer sites as needed and provide after-hours coverage to meet critical commitments, contributing to TAM process

Qualifications

• At least 7 years of experience in technical account management, customer success, or a similar customer-facing technical role.
• A bachelor’s degree in Computer Science, Engineering, or another technical discipline is welcome; equivalent practical experience and expertise will also be considered.
• Strong technical literacy, with the ability to understand and troubleshoot hardware, software, APIs, and AI-related technologies.
• Excellent written and verbal communication skills, including the ability to explain complex technical topics clearly to technical and business audiences.
• Demonstrated success in building and maintaining customer relationships, managing expectations, and coordinating solutions across multiple stakeholders.
• Strong business acumen and the ability to understand customer operations, identify business needs, and use data to guide recommendations.
• A proactive, accountable approach to problem-solving, with a strong sense of ownership, attention to detail, and commitment to high standards.
• Excellent organizational skills and the ability to maintain accurate account documentation while managing multiple customer priorities.
• A collaborative mindset and the ability to work effectively in a fast-paced, evolving environment.
• A genuine interest in technology, continuous learning, and the practical application of artificial intelligence and machine learning.

Responsibilities

• Act as the primary technical point of contact for assigned customers.
• Build and maintain strong relationships with customer stakeholders and internal account teams.
• Develop a detailed understanding of customers’ environments to align solutions with business needs.
• Troubleshoot hardware, software, APIs, and AI technologies to improve the customer experience and platform performance.
• Coordinate with internal/external stakeholders to investigate incidents, manage communications, and ensure timely resolution.
• Proactively monitor account health, identify risks, and support critical operational periods.
• Identify opportunities to improve adoption and deliver additional value using data insights.
• Maintain accurate records of customer interactions and account plans in relevant systems.
• Contribute to TAM team growth by sharing expertise and documenting best practices.
• Collaborate across teams while upholding operating values and customer outcomes.
• Stay current with AI/ML tech and explore practical applications for customers.
• Be available for travel and after-hours coverage when required.

Skills

Technical Account Mgmt

Customer Success

Communication

Problem Solving

Ownership

Collaboration

Data-driven decisions

Adaptability

AI/ML interest

Education

Bachelor's degree in CS/Engineering

Tools

Salesforce

Zendesk

Jira

Gainsight

Tableau

Python

AI tools familiarity

Gemini familiarity

Job description

Jobgether seeks a Technical Account Manager to serve as the primary technical contact for assigned customers, aligning solutions with business objectives. You will build trusted relationships with customer stakeholders and internal teams, troubleshoot API and AI-related tech, and coordinate incident responses while driving adoption and value across platforms.

You will travel to customer sites as needed and provide after-hours coverage to meet critical commitments, contributing to TAM process