Platform Success & Partner Enablement Lead

Ingram Micro Inc.; Buffalo (NY); On-site; USD 50,000 - 79,000; Full time

Job summary

Ingram Micro Inc. in the United States is seeking a Customer Experience Representative to serve as a trusted advisor to reseller partners, vendors, and internal sales teams. You will leverage the Xvantage platform to drive customer engagement, platform adoption, sales enablement, and business growth.

The role emphasizes collaboration, strategic guidance, and delivering exceptional customer experiences that contribute to revenue growth and long-term partner success.

Qualifications

• Bachelor's degree or equivalent combination of education and experience.
• 2+ years in customer success, sales support, account management, business development, customer experience, partner enablement, or related role.
• Strong communication, presentation, and relationship-building skills.

Responsibilities

• Drive customer success and platform adoption through strategic recommendations.
• Enable solution growth by building knowledge of Ingram Micro solutions and market opportunities.
• Support sales and business development with pre-sales activities and tailored materials.
• Deliver exceptional customer experiences by understanding goals and challenges.
• Strengthen vendor partnerships and leverage updates and promotions.

Skills

Communication skills

Relationship building

Presentation skills

Education

Bachelor's degree or equivalent

Job description

Ingram Micro Inc. in the United States is seeking a Customer Experience Representative to serve as a trusted advisor to reseller partners, vendors, and internal sales teams. You will leverage the Xvantage platform to drive customer engagement, platform adoption, sales enablement, and business growth.

The role emphasizes collaboration, strategic guidance, and delivering exceptional customer experiences that contribute to revenue growth and long-term partner success.