Customer Experience Representative

Ingram Micro Inc.; Buffalo (NY); On-site; USD 50,000 - 79,000; Full time

Job summary

Ingram Micro Inc. in the United States is seeking a Customer Experience Representative to serve as a trusted advisor to reseller partners, vendors, and internal sales teams. You will leverage the Xvantage platform to drive customer engagement, platform adoption, sales enablement, and business growth.

The role emphasizes collaboration, strategic guidance, and delivering exceptional customer experiences that contribute to revenue growth and long-term partner success.

Qualifications

• Bachelor's degree or equivalent combination of education and experience.
• 2+ years in customer success, sales support, account management, business development, customer experience, partner enablement, or related role.
• Strong communication, presentation, and relationship-building skills.

Responsibilities

• Drive customer success and platform adoption through strategic recommendations.
• Enable solution growth by building knowledge of Ingram Micro solutions and market opportunities.
• Support sales and business development with pre-sales activities and tailored materials.
• Deliver exceptional customer experiences by understanding goals and challenges.
• Strengthen vendor partnerships and leverage updates and promotions.

Skills

Communication skills

Relationship building

Presentation skills

Education

Bachelor's degree or equivalent

Job description

Accelerate your career. Join the organization that’s driving the world’s technology and shape the future. Ingram Micro is a leading technology company for the global information technology ecosystem. With the ability to reach nearly 90% of the global population, we play a vital role in the worldwide IT sales channel, bringing products and services from technology manufacturers and cloud providers to business-to-business technology experts. Our market reach, diverse solutions and services portfolio, and digital platform Ingram Micro Xvantage set us apart. Learn more at www.ingrammicro.com Come join our team where you’ll make technology happen in surprising ways. Let’s shape tomorrow - it’ll be a fun journey!

About the Role

Are you passionate about helping customers maximize technology solutions and achieve better business outcomes? Ingram Micro is seeking a Customer Experience Representative (CER) to serve as a trusted advisor to reseller partners, vendors, and internal sales teams. In this role, you will leverage the power of the Xvantage platform to drive customer engagement, platform adoption, sales enablement, and business growth. As a Customer Experience Representative, you will act as a subject matter expert focused on helping partners and vendors unlock the full value of Ingram Micro’s technology ecosystem. You will collaborate cross-functionally with sales, vendor partners, and customers to identify opportunities, deliver strategic guidance, and support initiatives that enhance customer success and revenue growth. This is an excellent opportunity for someone who enjoys relationship building, consultative selling, customer success, technology solutions, and business development in a fast-paced environment.

What You’ll Do

Drive Customer Success & Platform Adoption

Help reseller partners and vendors maximize the value of the Xvantage platform through strategic recommendations and insights. Analyze platform data to identify opportunities for increased customer engagement, solution adoption, and revenue growth. Drive initiatives focused on customer acquisition, pipeline development, renewals, upgrades, and cross-sell opportunities. Serve as a trusted advisor, helping customers optimize their business outcomes through technology and platform utilization.

Enable Solution Growth

Develop expertise across Ingram Micro’s portfolio of technology solutions and services. Build and maintain knowledge of industry trends, emerging technologies, competitive offerings, and market opportunities. Partner with internal teams to position Ingram Micro as a strategic technology advisor. Help customers identify the right solutions to address business challenges and growth objectives.

Support Sales & Business Development Efforts

Collaborate with sales teams to uncover customer needs and recommend tailored solutions. Participate in pre-sales activities, including solution presentations, product demonstrations, and proposal support. Develop sales tools, customer-facing materials, and enablement resources to support revenue growth initiatives. Identify opportunities to strengthen customer relationships and expand solution adoption.

Deliver Exceptional Customer Experiences

Build strong relationships with customers, reseller partners, and vendor stakeholders. Proactively engage customers to understand goals, challenges, and business priorities. Provide personalized recommendations that drive measurable customer success. Act as a key resource for customer education, training, and ongoing support.

Strengthen Vendor Partnerships

Collaborate closely with vendor partners to stay informed on product updates, promotions, and go-to-market strategies. Leverage vendor relationships to create value-added opportunities for customers. Support joint business initiatives that increase customer engagement and solution adoption.

What We’re Looking For

Required Qualifications Bachelor's degree or equivalent combination of education and experience. 2+ years of experience in customer success, sales support, account management, business development, customer experience, partner enablement, or a related role. Strong communication, presentation, and relationship-building skills. Ability to prioritize multiple projects and work effectively in a fast-paced environment. Proven ability to collaborate across cross-functional teams and external partners. Customer-first mindset with a passion for delivering exceptional experiences and business results.

Preferred Qualifications

Experience within the technology, IT distribution, SaaS, cloud, software, hardware, or technology solutions industry. Familiarity with sales enablement, partner programs, channel sales, customer success platforms, or digital marketplace solutions. Experience supporting reseller partners, vendors, or technology ecosystems. Strong analytical skills with the ability to leverage data and insights to drive customer outcomes.

Key Competencies

Customer Success Account Management Consultative Selling Sales Enablement Partner Relationship Management Business Development Solution Selling Customer Engagement Communication & Presentation Skills Technology Solutions Platform Adoption Vendor Management Cross-Functional Collaboration Strategic Thinking

Why Join Ingram Micro?

At Ingram Micro, you’ll have the opportunity to work with industry-leading technology partners, help customers solve real business challenges, and contribute to a culture of innovation and growth. You’ll play an important role in driving customer success while building valuable expertise in one of the world’s largest technology ecosystems. Join us and help shape the future of technology-enabled customer experiences.

The typical base pay range for this role across the U.S. is USD $49,500.00 - $79,200.00 per year. The ranges above reflect the potential annual base pay across the U.S. for all roles; the applicable base pay range will depend on the candidate’s primary work location, pay grade, and variable compensation plan. Individual base pay within each range depends on various factors, in addition to primary work location, such as complexity and responsibility of role, job duties/requirements, and relevant experience and skills. Base pay ranges are reviewed and typically updated each year. Offers are made within the base pay range applicable at the time of hire. New hires starting base pay generally falls in the bottom half (between the minimum and midpoint) of a pay range. At Ingram Micro certain roles are eligible for additional rewards, including merit increases, annual bonus or sales incentives and long-term incentives. These awards are allocated based on position level and individual performance. U.S.-based employees have access to healthcare benefits, paid time off, parental leave, a 401(k) plan and company match, short-term and long-term disability coverage, basic life insurance, and wellbeing benefits, among others. This is not a complete listing of the job duties. It’s a representation of the things you will be doing, and you may not perform all these duties. Please be prepared to pass a drug test and successfully pass a pre-employment (post offer) background check.

Ingram Micro Inc. is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, or any other protected category under applicable law. With us, you’ll make technology happen in surprising ways. It’ll be a fun journey! Learn more at http://careers.ingrammicro.com

It’s no surprise that technology powers the planet. But what might surprise you is that Ingram Micro has the ability to reach more than 90% of the global population. By joining us, you make Ingram Micro’s contribution a reality: helping businesses grow, supporting industries from healthcare to education with their technology, or even connecting the world. What’s in it for you? Well, we take great care of our people, everyone is made to feel welcome, and opportunities to grow apply to all. But the prospect of shaping the future through technology is something you’re unlikely to find anywhere else. Let’s shape tomorrow.