Customer Experience Representative

3M HEALTHCARE; Buffalo (NY); On-site; USD 49,500 - 79,200; Full time

Benefits offered by this job

Healthcare benefits

Paid time off

401(k) plan

Disability coverage

Life insurance

Wellbeing benefits

Job summary

Ingram Micro Inc. seeks a Customer Experience Representative to maximize platform utilization and drive outcomes for customers and vendors. The role focuses on recruitment, training, enablement, and upsell initiatives through platform data.

You will support reseller partners and vendors, develop market-facing collateral, and deliver targeted training to ensure a comprehensive understanding of category solutions. A four-year degree or equivalent experience is required.

Qualifications

• Experience in a sales or solutions role within the technology industry.
• Good communication and presentation skills; self-motivated with ownership.
• Customer-centric mindset with ability to collaborate cross-functionally.

Responsibilities

• Xvantage Expertise: drive insights and actions for reseller partners and vendors.
• Solution Enablement: develop understanding of products/services and enable sales teams with collateral.
• Sales Support: assist in pre-sales activities including product demonstrations and proposals.
• Customer Engagement: proactively engage with customers to understand goals and requirements.
• Customer/Vendor Relations: stay informed about product updates and promotions with key vendors.

Skills

Sales experience

Platform products knowledge

Communication skills

Education

Four-year college degree or equivalent experience

Job description

Primary Focus

Through maximized platform utilization, our Customer Experience Representatives focus on delivering and maximizing outcomes for aligned customers and their vendor(s) to include recruitment, training & enablement, end-customer acquisition, pipeline development, and upgrades/cross-sell initiatives using platform data.

Key Responsibilities

• Xvantage Expertise
  • Drive insights and actions for reseller partners and vendors.
  • Identify opportunities to increase usage of the Xvantage platform for both reseller partners and vendors.
• Solution Enablement
  • Focused on a portfolio of customers or vendors to build a full solution.
  • Develop a comprehensive understanding of the products and services across the GTM organization.
  • Stay up to date with industry trends, technological advancements, and competitive offerings to position Ingram Micro as a trusted advisor and market leader.
  • Develop sales collateral, presentations, and marketing materials to enable the sales team in adopting category solutions and/or Ingram Micro value add.
  • Conduct training sessions to ensure a comprehensive understanding of category solutions and value add to customers.
• Sales Support
  • Collaborate with the sales team to identify customer needs and recommend suitable solutions.
  • Assist in pre‑sales activities, including product demonstrations, technical consultations, and proposal development to secure new business opportunities.
• Customer Engagement
  • Proactively engage with customers to understand their challenges, goals, and requirements.
  • Provide personalized recommendations and solutions to address specific needs, fostering strong customer relationships.
• Customer/Vendor Relations
  • Work closely with key vendors to stay informed about product updates, promotions, and marketing campaigns.
  • Leverage vendor partnerships to deliver the best solutions and value to customers.

Knowledge and Skills

• Experience in a sales or solutions role within the technology industry, preferably with a focus on platform products or services.
• Good communication and presentation skills; self‑motivated and proactive with a strong sense of ownership and accountability.
• Customer‑centric mindset with a passion for delivering exceptional service and building strong customer relationships.
• Ability to collaborate with cross‑functional teams and vendors, and adaptability to work in a fast‑paced, dynamic environment while handling multiple priorities.

Requirements

• Typically requires a four‑year college degree or equivalent experience and two years of functional experience.
• Base pay range: USD $49,500.00 – $79,200.00 per year, depending on location, job duties, and experience.

Benefits

U.S.-based employees have access to healthcare benefits, paid time off, parental leave, a 401(k) plan with company match, short‑term and long‑term disability coverage, basic life insurance, and wellbeing benefits, among others.

Other Requirements

Applicants may be required to pass a drug test and a pre‑employment background check.

Ingram Micro Inc. is proud to be an equal‑opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, or any other protected category under applicable law.